General Description: This mid-level position is responsible for the insuring the classroom video and audio presentation systems are fully functional and operating as designed, planning and execution of AV support-tasks, and supervising project task completion of junior staff. This position is responsible for firmware, system software patching, and updating policy compliance for the campus. This position is also responsible for configuring systems within Extron Global Viewer Enterprise management tool, updating and maintaining the campus instance within Global Viewer, as well as such general tasks like computer installations, hardware and software updates.
Position is primarily day shift reporting to the either the Woodbridge or Manassas campus of NVCC. Duties and Tasks:
Act as campus senior lead for A/V system design, implementation, Updates and Support.
Use Enterprise Management Tools like Extron Global Viewer to perform work tasks
Organize campus AV Systems in enterprise Management tools in compliance with College Computing directives
Comply with security policy in performance of tasks
Complete tasks within project time-lines.
Plan, coordinate and monitor the tasks of junior staff in completing AV system hardware, software, system testing, or system updates.
Support A/V systems in classrooms, conference rooms, and all other campus areas
Act as senior level escalation point for AV system issues
Perform replacement of failed electronic components in AV systems operating in offices, classrooms, labs or student areas.
Act as campus lead/administrator for the AV system enterprise management Tools like Extron Global Viewer.
Responsible for planning, over-sight and execution of routine AV system tests.
Responsible for managing warranty repair program for AV system components
Responsible for managing accuracy of AV inventory, and location updates within the inventory tracking system
Provide end user support via Global Viewer, or in-person, as well as supporting faculty, staff, and students in the use of classroom technologies.
Organizational requirements may demand work on evenings, nights and weekends or working at other locations.
Minimum Qualifications:
Required KSAs:
Excellent communication and interpersonal skills.
Ability to provide on-site, in person end user support
Ability and knowledge of designing, installing, maintaining and supporting professional AV systems.
Knowledge of a variety of AV equipment manufacturers and models of equipment.
Working knowledge of LAN/WAN networks
Ability to analyze information and evaluate results to choose best solution to resolve problems
Ability to coordinate and organize the activities of small teams
Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction
Minimum Qualifications:
College degree in a relevant area or equivalent combination of education and experience.
Significant experience with general support for computer users
Significant experience supporting AV systems and end users
Significant experience managing AV systems for an enterprise
Significant experience deploying AV equipment firmware updates, or control code, or control instructions.
Significant experience using Microsoft Business Applications
Significant experience performing AV systems support
Significant experience providing high level of end user support as a member of an IT staff
Preferred Qualifications:
Experience leading small groups, and coordinating action of others to complete specific tasks. Ability to plan and complete tasks with minimal supervision.
Competency managing TCIP configuration within AV system architecture
Experience managing AV systems using manufacturer software tools with preference for the Extron suite of tools.
Experience managing firmware and configuration files for AV systems
Experience using Enterprise AV Software tools for remote user support
Experience generating reports showing AV system usage, to include breakdown of inputs being selected as well as lamp life for projector management.
Previous work in college or education environment
Experience working with Extron or Crestron products
Industry certifications for system installation, or design. To include AV manufacturers certifications
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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