This mid-level position is responsible for the creation, management and deployment of computer images via Enterprise tools like Microsoft ECM, and JAMF. This position will be responsible for patch and update policy compliance for the campus, as well as completing general tasks like computer installations, hardware and software updates. This position provides end user support via remote tools, in person, as well as supporting faculty, staff, and students in the use of classroom technologies,
Position is primarily day shift reporting to the Medical Education Campus of NVCC; however, organizational requirements may demand work on evenings, nights and weekends or working at other locations.
Duties and Tasks:
Act as campus senior lead for desktop imaging, software deployment, and system maintenance
Use Enterprise deployment tools like Microsoft ECM or Apple JAMF to perform work tasks
Organize campus computers in enterprise Management tools in compliance with College Computing directives
Comply with security policy in performance of tasks
Complete tasks within project time lines.
Plan, coordinate and monitor the tasks of junior staff in completing hardware, software deployments or system updates
Support Windows and MAC based systems and applications
Perform single installation or mass installation of computers in offices, classrooms, or student areas using enterprise tools.
Act as campus lead/administrator for the following desktop management applications: Microsoft ECM (Windows management), JAMF (Apple Products), Splashtop (Remote Support), LabStats (Computer Lab management).
Responsible for organizing staff for routine checks
and tests of equipment, and provide summary reports on performance to college administration.
Perform in person end user support for the use of computers, software, printers, peripherals, phone, WIFI connectivity, and classroom technology.
Maintain Campus OU active directory instance
Perform inventory tasks and tracking of asset moves as required by college policy
Serve as Level 2/3 escalation support point for desktop support issues on the campus
Act as project lead for desktop life cycle management as well as software version management
Document activities in service tracking system
Planning and execution of desktop support tasks, supervising project task completion of junior staff, while reporting to IT Campus Leadership.
Perform other duties as assigned
Minimum Qualifications:
Required KSAs:
Excellent communication and interpersonal skills.
Ability to provide on-site, in person end user support
Ability to deploy images, software, updates, and system patches
Knowledge of a variety of computer hardware, software, and peripherals
Working knowledge of LAN/WAN networks
Ability to analyze information and evaluate results to choose best solution to resolve problems
Ability to coordinate and organize the activities of small teams
Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction
Minimum Qualifications:
College Degree in a relevant area or an equivalent combination of education and experience.
Significant experience supporting computer hardware, software, and peripherals
Significant experience managing computers in active directory
Significant experience deploying computer images
Significant experience using Microsoft Business Applications
Significant experience performing computer and laptop repairs
Significant experience providing high level of end user support as a member of an IT staff
Preferred Qualifications:
Experience leading small groups, and coordinating action of others to complete specific tasks
Ability to plan and complete tasks with minimal supervision
Competency with network tracing tools and network troubleshooting techniques
Experience deploying computer images and software via Microsoft Endpoint Configuration manager (ECM)
Experience Managing Computer Systems through Microsoft INTUNE
Experience using remote desktop support tools for remote user support
Experience using 'Splashtop' remote support tool
Experience using 'Lab Stats' Lab Management software
Previous work in college or education environment
Experience working with Apple/IOS products
Industry certifications to include Comptia or Microsoft certifications
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