Student Accounts & Accounts Receivable Manager

Title: Student Accounts & Accounts Receivable Manager

State Role Title: Financial Services Spec II

Hiring Range: Up to $70,000 (Commensurate with Experience and Certifications)

Pay Band: 5

Agency: Richard Bland College

Location: Richard Bland College

Agency Website: www.rbc.edu

Recruitment Type: General Public - G

Job Duties

Richard Bland College (RBC) is a residential, two-year liberal arts transfer institution dedicated to launching students toward success at highly ranked colleges and universities. Often described as a hidden gem just beyond the Tri-Cities region, RBC features a stunning 750+ acre rural campus with protected wetlands, peaceful forests, and the Commonwealth’s oldest and largest pecan grove—a truly unique setting to live, work, and compete.

RBC is seeking a highly skilled and service-oriented Student Accounts & Accounts Receivable Manager to oversee the College's student accounts, cashiering, and accounts receivable operations. This position plays a critical role in ensuring accurate billing, timely collections, effective cash management, regulatory compliance, and exceptional customer service for students and stakeholders across the institution.

Reporting to the Controller, the Student Accounts & Accounts Receivable Manager serves as the institutional lead for student and non-student accounts receivable operations. This position oversees billing, payment processing, refund administration, collections, reconciliations, reporting, and process improvement initiatives while ensuring compliance with federal, state, and institutional requirements. The incumbent works collaboratively across campus departments and with third-party vendors to support accurate and efficient management of student accounts and receivables.

Key Responsibilities

Accounts Receivable & Billing Management
• Serve as the institutional owner of student and non-student accounts receivable processes.
• Oversee billing, payment posting, refunds, and reconciliations through Banner, Cardinal, and approved third-party payment systems.
• Ensure the accuracy and integrity of student account data.
• Establish and maintain billing schedules, due dates, and refund practices in accordance with institutional policy.
• Collaborate with campus partners to promote a positive student experience.

Collections & Cash Management
• Develop and oversee collection strategies for delinquent accounts.
• Monitor accounts receivable aging and authorize collection activities.
• Manage relationships with collection agencies and payment service providers.
• Serve as the College's designated administrator for the Commonwealth Debt Set-Off Program.
• Review collection, payment, and deposit reports to ensure compliance and accuracy.

Financial Reporting & Analysis
• Prepare quarterly accounts receivable reports for submission to the Virginia Department of Accounts.
• Perform complex reconciliations across financial and student information systems.
• Analyze trends and outstanding balances to identify risks and opportunities for improvement.
• Develop recommendations to improve collection performance and reduce write-offs.

Compliance & Process Improvement
• Develop and maintain accounts receivable policies, procedures, and standard operating practices.
• Support internal and external audits, including ARMICS compliance activities.
• Review and strengthen internal controls.
• Lead testing and implementation of process improvements to increase efficiency and effectiveness.

Minimum Qualifications

• Degree in Business, Finance, Accounting, or a closely related field, or an equivalent combination of education and experience.
• Experience in student accounts, accounts receivable management, collections, or financial operations.
• Experience handling cash transactions, reconciliations, and reporting requirements
• Strong analytical, problem-solving, and reconciliation skills.
• Excellent customer service experience.
• Strong interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines while maintaining a high level of accuracy and confidentiality.

Additional Considerations

• Proficient experience with Banner
• Proficient experience with Cardinal systems
• Proficient experience with MS Excel
• Extensive progressively responsible experience in student accounts, accounts receivable management, or financial operations

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

RICHARD BLAND COLLEGE IS AN AA/EEO EMPLOYER – Richard Bland College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. In keeping with this policy, the College does not discriminate and makes no distinction in the admission of students, nor in any other of its official activities, based on race, color, national origin (ancestry), religion (creed), age, military service or veteran status, marital status, parental status, political affiliation, sex (including pregnancy and gender identity or expression), sexual orientation, family medical history or genetic information, disability, any other status protected by law, or any other non-merit based factors. The college also prohibits sexual misconduct including sexual violence or harassment. All standards and policies governing college employment and student employment, recruitment, admissions, financial aid, and support programs are applied accordingly.

In compliance with the Americans with Disabilities act (ADA), RBC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include: local agency checks; criminal record check; driving record; employment verification; verification of education; and other checks requested by the hiring authority related to the position.

LAYOFF POLICY: If you are a classified employee and have been affected by DHRM Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must attach a copy of the card with your application prior to the job posting closing date.

ELECTRONIC APPLICATIONS ONLY: A fully completed state application or résumé must be submitted for this position electronically through this website. Unfortunately, RBC cannot accept mailed, emailed, faxed, or hand delivered applications and résumés. This website will provide a confirmation of receipt when the application is submitted for consideration. You have not completed the process until you receive a confirmation number.

ANNUAL FIRE AND SECURITY NOTIFICATION: The Annual Fire and Security Report(s) include campus security information, campus fire statistics, safety procedures, and provides statistics for criminal and disciplinary offenses. The report(s) are provided annually in compliance with the Clery Act and the Higher Education Opportunity Act (HEOA). Richard Bland College of William & Mary Annual Safety and Security report and the Annual Fire Safety report is available at: https://www.rbc.edu/wp-content/uploads/2025/09/2025-Annual-Campus-Security-and-Fire-Safety-Report-Final.pdf . A hard copy of the Annual Security and Fire Safety reports and/or a copy of the Criminal Incident and Fire Incident Logs are maintained at the Department of Campus Safety & Police and will be provided upon request.
APPLICATION INSTRUCTIONS: For full-time teaching faculty positions and adjunct faculty (part-time teaching faculty), applicants must submit a cover letter specifying their interested teaching discipline and statement of teaching philosophy, their schedule availability, résumé/curriculum vitaé , all unofficial transcripts, and a list of three (3) professional references. Please note: official transcripts are required on the first day of employment for all teaching faculty positions at RBC.

For administrative and professional faculty positions the cover letter, résumé, all unofficial transcripts and a list of three (3) professional references are required. Official transcripts are also required on the first day of employment for administrative and professional faculty positions at RBC.

IN COMPLIANCE WITH EQUAL EMPLOYMENT OPPORTUNITY LAWS: Employees or prospective employees who believe they have witnessed or experienced discriminatory conditions or discriminatory acts related to RBC employment practices or inaccessible conditions should present their concerns to:

Chief Business Officer
Richard Bland College
Physical Address: Pecan Hall, Second Floor, 11301 Johnson Road, South Prince George, VA 23805
Telephone: (804)862-6100, extension 8603
Email: ssokol@rbc.edu

IN COMPLIANCE WITH TITLE IX: Employees, prospective employees, student workers, or prospective student workers who believe they have witnessed or experienced discriminatory conditions or discriminatory acts related to RBC employment practices or inaccessible conditions that are inclusive of sexual misconduct, sexual violence, sexual harassment should present their concerns to either of the following:

Title IX Coordinator
Richard Bland College
Physical Address: Academic Innovation Center, 11301 Johnson Road, South Prince George, VA 23805
titleix@rbc.edu | 804-862-6100

Or,

Department of Education
Office of Civil Rights
400 Maryland Avenue, S.W.
Washington, DC 20202-1100
www.ed.gov

Contact Information

Name: Richard Bland College - Office of Human Resources

Phone: 8048626100

Email: rbchr@rbc.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information
Name: Richard Bland College - Office of Human Resources
Phone: 8048626100
Email: rbchr@rbc.edu

Contact Information

Name: Richard Bland College - Office of Human Resources

Phone: To stay informed about the status of your application, please log into your account at Jobs.Virginia.Gov

Email: To stay informed about the status of your application, please log into your account at Jobs.Virginia.Gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.