Student Loan Coordinator

Title: Student Loan Coordinator

VP Area: Provost - UMW

Department: Financial Aid

Campus Location: Main Campus

Advertised Range: 57,000-60,000

Job Summary/Basic Functions

Responsible for the management, processing & awarding of the Federal Direct Loan Program and all Alternative loan programs.

Serve as the point of contact for lenders and servicers to assist with skip tracing reports and contacting students in a delinquency of default status. Handle the caseload of all students (A-Z) who borrow educational loans at UMW.

Responsible for Pell and Teach Grant programs.  Working with students on the TEACH Grant process.

Reconciliation and resolution of all rejects with COD for Federal Direct Loans & Grant programs.

Serve as the liaison with outside collection agencies and loan servicing for the Perkins Loan Program (ECSI)

Assist with daily telephone and email customer service relating to loans.

Participate in customer service training as well as other job related training. Assist with other duties as assigned.

Required Experience:

Experience in financial aid or multiple years in a college/university.

Additional Considerations:

Skilled working knowledge of spreadsheets and databases. Demonstrated verbal and written communication skills. Strong commitment to excellence through demonstrated accuracy, knowledge and skill. Ability to work in a fast-paced environment.

Experience using Ellucian Banner Financial Aid module. Experience with ELM or other Private loan processing system. Two or more years of experience working in a postsecondary environment preferably in financial aid.

NASFAA certification in various financial aid modules

The University of Mary Washington is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.