Student Services Advisor

Title: Student Services Advisor

Agency: New River Community College

Location: Pulaski - 155

FLSA: Exempt

Hiring Range: $42,000-$62,000, depending on qualifications

Full Time or Part Time: Full Time

Additional Detail

Job Description:

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and I 00 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modem, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties:

NRCC is seeking a student-focused, connection building, and compassionate problem solver to join our team as a full-time Student Services Advisor. An advisor works closely with potential and currently enrolled students to identify career pathways in academic programs that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully. The work of an advisor is proactive and designed to assist the student in the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. An advisor utilizes a variety of technological solutions in addition to in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The advisor’s primary role will be onboarding and supporting students in various programs, including nursing and other health professions.

• Understanding and commitment to the community college philosophy.
• Demonstrated experience advising students.
• Ability to provide students with accurate information about academic programs and services.
• Ability to develop individualized academic plans.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to follow up effectively.
• Effective oral and written communication, problem-solving, organizational, and presentation skills.
• Proficiency in use of technology, such as Microsoft Office and Google docs.
• Ability to work collaboratively with administrators, faculty, and staff.

• Work experience in a higher education setting or in advising or academic coaching.
• Successful experience developing and executing best practices and appropriate interventions to support student success in college.
• Previous experience advising nursing or other health profession students.
• Knowledge of available financial aid and scholarship information.
• Knowledge of PeopleSoft or other student information software, case management systems and relevant educational technologies.