Support Enforcement Specialist Senior - Northern Virginia, (W4327)

Title: Support Enforcement Specialist Senior - Northern Virginia, (W4327)

State Role Title: Prog Admin Specialist I

Hiring Range: $53,820 - $64,170 (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location: DCSE NORTHERN VIRGINIA

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

A Support Enforcement Specialist Senior serves as lead program agent on an assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing the most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train, orient, cross-train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non-custodial parents and support custodial parents and their children.

The employee may be required to work a schedule that is split between onsite, remote and other locations that include shared workspace.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

Minimum Qualifications

Please Note: This position is only open to current Virginia State Department of Social Services employees.

Demonstrated ability to:
-interpret and apply child support enforcement laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results
-give guidance to others that promotes teamwork, improving member contributions and team results
-Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered
-Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting
-Work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals

Skill in:
-Reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results
-Information collection through interviewing and obtaining/reviewing records, and documents and the ability to analyze and determine the appropriate action in order to achieve results
-Effective oral and written communication
-Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications

Additional Considerations

Work experience in case management, gathering and organizing client documentation to process financial transactions and/or account reconciliation.

Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.

Work experience in child support enforcement.
Work experience in the collection of past due accounts.

Where “work experience” is listed in a preferred requirement above, prefer recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.

Where “work experience” is listed in a preferred requirement above, prefer jobs whose duties show that the “working experience” was a primary purpose of employment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Please Note: This position is only open to current Virginia State Department of Social Services employees.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.

A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.