Technical Support 1

The UVA School of Medicine is looking for a motivated and customer support minded individual to fill an open Technical Support 1 position. This is a team oriented position that provides front-line end user support. The Technical Support 1 is an important member of our support team, working directly with the School of Medicine’s IT technology end users. Experience and interest in technology and computer-technical support is important, but most important is an attitude of professionalism, being willing to learn, and being team oriented.

**This position is on site and not a remote position**

**Starting pay 23.00 and above extensive benefits package included**

Job Duties:

• Perform computer hardware/operating system/software and related peripheral equipment support/repairs within the established guidelines for timeliness and quality.
• Keep ticket management systems properly updated with device asset information and other data elements encountered during the course of maintenance, troubleshooting and repair duties.
• Maintain and enhance knowledge of the School of Medicine’s desktop environment as well as the School of Medicine’s policiesproceduresand initiatives.
• Communicate appropriately with customers, team members and computing staff.
• Research and diagnose common desktop support needs, networks, security, and standard SOM applications across Windows and Mac OS desktop environments, tablets, and phones.
• Help to maintain IT needs for departments, A/V support, desktop hardware and software setup, IT equipment purchases and deployment, and equipment surplus.
• Work under immediate supervision, seeking assistance when guidelines are not clear, significant deviations are proposed, or when unanticipated problems arise.
• Effectively interact with fellow team members, IT staffing, and with assigned School of Medicine end users.
• Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
• Effectively manage time, prioritize, plan, and complete multiple tasks.
• Perform at a high level when dealing with challenging users/support situations
• Other duties as assigned

In addition to the above job responsibilities, other duties may be assigned.

This position will remain open until filled. This is a Non-exempt level, benefited position. The University will perform background checks on all new hires prior to employment. For questions about the position or the application process, please contact Bill Crane , Senior Recruiter at xer5ff@virginia.edu

How to Apply:

Applications that do not contain all of the required documents will not receive full consideration, please note that multiple documents can be uploaded in the box.

Process for External Applicants: Please apply through Workday , and search for ‘ R0038505' . Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

Process for Internal UVA Applicants: Please apply through your Workday Home page, search “Find Jobs,” and search for R0038505 Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

MINIMUM REQUIREMENTS:

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
Experience: None. Relevant experience may be considered in lieu of a degree.
Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

MINIMUM REQUIREMENTS:

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
Experience: None. Relevant experience may be considered in lieu of a degree.
Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.