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Telecom Services Specialist

Information Technology


Telecom Services Specialist

  • 493993
  • 7700 MIDLOTHIAN TNPK , N. CHESTERFIELD, Virginia, United States, 23235
  • Department of State Police
  • Information Technology
  • Full-Time (Salaried)
  • Closing at: Feb 7 2023 at 23:55 EST
  • Department of State Police

Title: Telecom Services Specialist

Hiring Range: Negotiable and Commensurate with Experience

Pay Band: 5

Agency: Department of State Police

Location: Chesterfield

Agency Website: vsp.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

•Maintains AirWatch database of users and privileges; adds and deletes users, performs password resets, device wipes and device location services.

•Troubleshoots iPhone hardware and software. 

•Utilizes software for programming certain features into smart phones and other cellular devices.

•Provides training and cell phone support to employees, including all field and headquarter offices.

•Processes all Telecommunication Service Requests (TSR’s) for procurement of Department wireless devices.

•Maintains inventory of wireless equipment and accessories.

•Interfaces with all levels of personnel, VITA, and telecommunication vendors; and maintains an effective working relationship.

•Works with telecommunication carriers, VITA and Property and Finance for procurement and problem resolution issues concerning wireless devices.

•Oversees all responsibilities associated with Mifi devices.

•Maintains the Communication Division’s Equipment inventory records and asset information.

•Performs data research, analysis, auditing and inventory review and monitoring.

•Performs special assignments.

•Performs training and education.

•Prepares and processes Interagency Transfers (IATs) and monthly paging and cellular invoices for payment action.

•Assists with administrative duties.

•May be required to perform other duties as assigned. 

•May be required to assist the Department or state government generally in the event of an emergency declaration by the Governor.


Minimum Qualifications

•Working knowledge of hardware, software, and operational procedures to include phone configurations, data requirements, applications, and operational needs of smartphones and other wireless devices; on troubleshooting digital communication hardware and software/devices and device set up; and of interfacing smartphones with agency applications and ensuring equipment compatibility.

•Skill in operating computers and using Microsoft Office applications and time management. 

•Demonstrated ability to perform research, analyze and collect data, and extract needed information from reports, invoices, and other official documentation for reporting and cost analysis purposes; to process invoices monthly; to maintain accurate records using very complex databases and Microsoft Excel; to work independently, to communicate effectively both orally and in writing; to analyze and compile data into reports; to manage competing multiple priorities; to follow oral and written instructions; to troubleshoot various devices concerning equipment features, programming, or connectivity; and to provide training and technical assistance for smartphones and other wireless devices.

•High School education or GED. 

•Digital communication device set up, troubleshoot and computer maintenance experience. 

•An equivalent combination of training and experience indicating possession of the preceding knowledge, skills, and abilities may be substituted for education and experience.

Preferred Qualifications:


Special Instructions: 


Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s); salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable.  The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on February 7, 2023. Please limit resumes to four pages and cover letters to one page.  Any additional attachments received in excess of this will not be considered.

PageUP provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully.  Please refer to your PageUp account to check the status of your application for this position.  For questions, please contact the Employment Unit of the Human Resources Division at employment@vsp.virginia.gov.

The Virginia State Police is an Equal Opportunity Employer.  Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation or any other categories protected by applicable federal, state or local laws.



(V)alor (S)ervice (P)ride


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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