Telecommunications VoIP Engineer

Title: Telecommunications VoIP Engineer

State Role Title: Information Technology Specialist III

Hiring Range: Commensurate with experience

Pay Band: 6

Agency: Department of Taxation

Location: Main Street Centre

Agency Website:  https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Virginia Tax’s Office of Technology is seeking a Telecommunications/VoIP Engineer to administer our VoIP infrastructure and to work with our Business Units to develop and deploy custom Automated Call Distributions (ACD), Computer Telephony Integration (CTI), and Intelligent Voice Response (IVR) scripts to support agency and citizen needs.

Using Agile project management techniques, the Telecommunications Engineer will be instrumental to ensuring Virginia Tax’s environment can quickly respond to changing needs and requirements.

This position is eligible for a hybrid telework schedule.

The anticipated hiring range is up to $105,000 commensurate with experience.

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

At Virginia Tax…

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance. 

Minimum Qualifications

Experience with providing technology support, programming or networking

Experience with Windows or Linux

Ability to effectively communicate to business and technical staff

Comprehensive knowledge of telecommunications and data communications

Experience in managing multiple projects within an IT environment

Additional Considerations

Experience with Cisco Call Manager, Cisco UCCX, Unity, Informacast, or Finesse

Experience with VMWare / VSphere

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Page Up provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your Page Up account to check the status of your application for this position.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610.

Virginia Tax is committed to providing equal opportunity to disabled individuals and willing to provide reasonable accommodations to enhance opportunities for individuals with disabilities.

Virginia Tax participates in E-verify.

Consideration for an interview is based solely on the information within the application.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.