Veterans Service Representative (Floater)

Title: Veterans Service Representative (Floater)

Hiring Range: Up to $49K

Agency: Dept of Veterans Services

Location: Salem, VA

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits and services to which they are entitled throughout the Western Region. Educate veterans and dependents on the services and benefits offered by Virginia and the federal government. Travels extensively throughout the region providing such support. Conduct outreach to promote VDVS.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
Experience with the military and / or military veteran communities. 
Ability to interpret complex laws and regulations and apply to casework. 
Ability to communicate effectively, orally and in writing. 
Customer service and public speaking skills. 
Ability to travel extensively, up to 85% of the time on short notice.

Preferred Qualifications:

Must be eligible for accreditation to represent veterans before the US Department of Veterans Affairs. Graduation from an accredited college or university with significant course work in law and counseling is preferred. An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for the education requirement.

Special Instructions: 

RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Special Requirements

Employment is contingent upon satisfactory results of a background check. Depending on the position, selected candidates may be required to complete the Statement of Economic Interests form, (VA Code 2.2-3114).

VDVS accepts submissions of on-line applications only. Faxed, mailed, or emailed applications will not be considered. Applications are accepted until 11:59 P.M. on the job closing date. Applications and/or resumes should include relevant work history which includes your specific qualifications for the position you are seeking.

The decision to interview an applicant is based solely on the information received for this position from either the electronic applications and/or resume. RMS provides a confirmation or receipt when your application and/or resume is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application.

It is the policy of VDVS to provide equal opportunity for all applications and employees regardless of race, color, religion, sex, age, marital status, national origin, gender, identify or expression, disability, veterans' status or political affiliation, or against otherwise qualified person with disabilities.

Commonwealth of Virginia State agencies must provide reasonable accommodations to applicants with disabilities, where appropriate. Applicants requiring accommodations should direct inquiries to the human resource contact directly. Requests for reasonable accommodations will be reviewed and determined on a case-by-case basis.

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), MUST attach these forms when submitting their state application and/or resume.

In support of the Commonwealth’s commitment to inclusion, VDVS encourages individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DDARS). Veterans are encouraged to answer veteran status questions and submit their disability documentation, if applicable to DARS to obtain their Certificate of Disability. If you need to obtain a Certificate of Disability, use the following link, https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

Contact Information:

Name: Robyn Waddy-Bey

Phone: (804) 786-0576

Email: robyn.waddy-bey@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.