Vice Chair of Clinical Operations and Quality

This is an MCV Physicians job posting and opportunity. This is not a Virginia Commonwealth University (VCU) job posting. None of the information or duties below is part of a job offered by VCU.

Advertising Summary: Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. Virginia Commonwealth University is an equal opportunity employer.

Unit: School Of Medicine MBU

Department: Family Medicine

Duties & Responsibilities:

The Vice Chair for Clinical Operations and Quality provides strategic leadership for all departmental clinical operations, quality, safety, access, and performance across Family Medicine practice sites, working closely with the Department Chair and VCU Health leadership, and reporting directly to the Department Chair. This role ensures alignment of clinical strategy, operational execution, financial stewardship, and academic mission.

Integrated Responsibilities

• Serve as the senior physician leader for clinical operations, partnering in a dyad model with the Clinical Operations Administrator to jointly plan, execute, and monitor operational, quality, access, and financial performance across all sites.
• Provide physician oversight and direction for operational initiatives including access, scheduling, staffing models, panel management, throughput, and standardized workflows.
• Lead departmental quality, patient safety, and performance improvement initiatives, ensuring alignment with enterprise metrics, regulatory requirements, and accreditation standards.
• Collaborate with administrative leadership to monitor and act upon clinical, quality, access, productivity, patient experience, and financial dashboards.
• Guide development and implementation of clinical strategy, growth initiatives, and new care models including population health, value-based care, telehealth, and team-based care.
• Support business planning, market analysis, and service line development in partnership with the Clinical Operations Administrator and health system leaders.
• Supervise and support medical directors and physician leaders; reinforce clear accountability, clinical standards, and physician engagement across sites.
• Serve as the department’s physician representative on ambulatory, institutional, and health system committees related to operations, quality, access, and care delivery.
• Ensure clinical environments support high-quality education for learners and promote faculty development, professionalism, safety, and well-being.
• Maintain an active clinical role and contribute to education, scholarship, and the academic mission as appropriate.

Dyad Leadership Model

The Vice Chair works in a shared leadership (physician–administrator dyad) model with the Clinical Operations Administrator. Together, they are accountable for translating strategy into execution, aligning clinical and operational priorities, optimizing resources, and driving continuous improvement while maintaining strong partnerships with finance, revenue cycle, ambulatory operations, analytics, and IT.

Qualifications:

Minimum Qualifications

• MD or DO, board certified in Family Medicine or related primary care specialty.
• Eligible for medical licensure in Virginia.
• Progressive leadership experience in clinical operations, quality improvement, or service line leadership, preferably in academic medicine.
• Demonstrated ability to work effectively in dyad or matrix leadership models.
• Proven ability to use data to drive operational, quality, and performance improvement.
• Eligibility for appointment at the Associate or Professor level based on experience.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a faculty member at VCU.

Preferred Qualifications

• Experience with value-based care, population health, ambulatory transformation, or enterprise clinical operations.
• Experience partnering closely with operations, finance, or revenue cycle leaders.
• Demonstrated regional, national, or scholarly leadership in clinical operations or quality.

Salary Range: Commensurate with experience

FLSA Exemption Status: Exempt

ORP Eligible: No

Flexible Work Arrangement: Other

Rank: Open

Tenure: Ineligible

Months: 12 months

Contact Name: Ashley Krauss
Contact Email: ashley.krauss@vcuhealth.org