A Commonwealth of Virginia Website
Virginia Mountain View

VTS/IT Help Desk Technician

Information Technology


VTS/IT Help Desk Technician

  • 493916
  • 2300 W BROAD ST RICHMOND DM, RICHMOND, Virginia, United States, 23269
  • Department of Motor Vehicles
  • Information Technology
  • Wage (Hourly)
  • Closing at: Feb 3 2023 at 23:55 EST
  • Department of Motor Vehicles

Title: VTS/IT Help Desk Technician

Hiring Range: $22/hour - $25/hour

Agency: Department of Motor Vehicles


Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking to hire multiple VTS/IT Help Desk Technicians for providing level 1 help desk support for Verizon Cloud based services that include VCE and VCC Virtual Contact Centers.

The incumbent in this position is responsible for managing all service requests, incidents, assisting with problem management, and with solution management in regard to Verizon Softphones, Virtual Contact Center programming (including add / change / move requests) and e911. The Voice Technology Services/IT Help Desk Technician will be responsible to coordinate with internal and external groups and vendors, that are crucial to DMV's Service Delivery, regarding service outages and degradation of services that require time sensitive services to be brought to a full resolution in an efficient and timely manner.

DMV headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.

Minimum Qualifications

• Experience with Verizon Virtual Contact Center and Verizon Communication software
• Experience with Microsoft Active Directory and managing user accounts.
• Experience troubleshooting IP and DNS related incidents.
• Experience troubleshooting Microsoft Windows 7, 10 and 11.
• Experience troubleshooting Microsoft 365 Office Products.
• Experience troubleshooting G-Suite applications.
• Experience working with Incident/Request Management systems.
• Experience working with two-factor authentication.
• Experience using remote desktop tool sets, such as RDP or LogMeInRescue.
• Flexibility in scheduled shifts during business hours based on business need.

Preferred Qualifications:

  • BS/BA in IT, Computer Science or relevant field; or equivalent combination of training and experience.
  • Experience in a call center technical help desk is preferred.
  • Ability to diagnose and resolve basic technical issues.
  • Customer-oriented and cool-tempered; ability to work under pressure during critical business service outages.
  • A demonstrated ability to communicate effectively both orally and in writing.
  • A cooperative and team driven attitude with respect to all people and partners involved with the IT Help Desk's ability to resolve service requests and incidents.
  • Assist with mentoring and / or peer coaching with respect to technical troubleshooting and trouble ticket resolution through Google Meets or Microsoft Teams.
  • Special Instructions: 

RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Telework available as per state policy stipulations.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated on the basis of information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

These are hourly/wage positions limited to 29 hours per week. This position does not include retirement, benefits, or annual leave.

Contact Information:

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov


In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Sign up for job alerts

Not You?

Thank you

Share this job

Not You?

Thank you for sharing this job

Similar Jobs

Collegiate Assistant Professor

Virginia Tech University 524449 Blacksburg Virginia United States Blacksburg, Virginia, United States Human Nutrition, Foods & Exercise Agriculture / Life Science
The Department of Human Nutrition, Foods, and Exercise (HNFE) (http://hnfe.vt.edu) invites applications for a calendar year, non-tenure-track collegiate faculty position at the assistant professor level

Assistant Chief Nurse Executive

Medical and Health Services Managers Dept Behavioral Health/Develop 495331 BURKEVILLE Virginia United States 5001 E. PATRICK HENRY HWY PO BOX 427, BURKEVILLE, Virginia, United States, 23922-0427 Piedmont Geriatric Hospital Health and Human Services
*Up to $5,000 Sign-On Bonus for Eligible New Hire* Piedmont Geriatric Hospital (PGH) is now hiring an Assistant Chief Nursing Executive (ACNE). This position will work on the PGH campus located in Nottoway County, Virginia. If you’re an experienc...

Assistant Contracting Officer

Virginia Tech University 524520 Blacksburg Virginia United States Blacksburg, Virginia, United States Procurement Business / Accounting / Finance, Grants / Contracts, Other
Virginia Tech Procurement has an opportunity to add a new Assistant Contracting Officer to its Capital Construction Procurement team. The successful candidate will be a professional who exhibits a strong sense of team-oriented camaraderie, willing...

ROW Associate - Negotiations

Business Operations Specialists, All Other VA Dept of Transportation 495571 FREDERICKSBURG Virginia United States 87 DEACON ROAD , FREDERICKSBURG, Virginia, United States, 22405 VA Dept of Transportation Trades and Operations
What drives you? Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation and championing change or simply working with a great group of people who ...

Apply Now

Not You?

Thank you