Computer/IT Support Specialist

The Finance Information Technology department seeks a customer service focused Computer Support / IT Specialist to provide technical assistance to faculty and staff in the Vice President for Finance senior management area. The successful candidate will provide excellent customer service while resolving service requests and incidents in a timely manner, communicating effectively, and being a positive contributor to the Finance Information Technology team.

Key responsibilities of this position include:
•Leverage the centralized helpdesk solution to provide technical support to users with
•Configure, install and update computer hardware, software, and peripheral
•Create and maintain accurate process documentation as needed.
•Perform miscellaneous job-related duties as assigned.
•Communicate with a broad range of users about technical topics at a level
•Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.

•Experience with basic system administration tasks in a Windows operating system environment;
•Experience configuring and deploying Windows computers;
•Ability to demonstrate practical troubleshooting and problem analysis techniques;
•Demonstrable skills for and commitment to good customer relationship management;

•Bachelor's degree from an accredited institution of higher education OR an equivalent level of training and experience;
•Experience with BigFix, Microsoft Intune Endpoint Management, etc.
•Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
•Currently hold relevant entry-level industry certification(s) (CompTIA A+, Microsoft MCP, ITIL Foundation v.3, etc.)

4

Non-Exempt: Eligible for overtime

Regular

$20 - $22/hour

29

5/15/2025

The successful candidate will be required to have a criminal conviction check.

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