Part-Time Program Support Assistant - School of Professional & Continuing Education

Working Title: Part-Time Program Support Assistant - School of Professional & Continuing Education

State Role Title: Administrative and Office Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: School of Professional & Continuing Education

Department: 100092 - Non-Credit Events

Pay Rate: Pay Range

Specify Range or Amount: $16.00-$18.00/hr

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 07/21/2025

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

JMU’s School of Professional & Continuing Education (SPCE) is seeking a Part-Time Program Support Assistant. SPCE collaborates with individuals, business, and communities through transformative educational programs and experiences. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs.

Duties and Responsibilities:

Support the coordination of professional (non-credit) programs by fulfilling administrative functions as assigned.

Support program coordinator in administrative functions of professional development courses, including shipping and printing of course materials, creating Zoom/Teams links for courses, updating schedules, and managing course creation/duplication in LMS.

Correspond with professional development students and instructors for enrollment, course support, and follow-up/feedback.

Keep an accurate inventory of resources available (including textbooks, promotional materials, etc.).
Promote instructional best practices by, for instance: sitting in on professional development courses/workshop to provide course support and auditing course materials to ensure up-to-date content.

Create efficiency for professional development team by using project management technologies (such as Asana) and updating records.

Provide additional administrative and technical support for non-credit professional development programs as needed.

Qualifications:

Required Qualifications:
• Strong customer service skills, including customer technical support
• Experience with MS Office software
• Strong oral and written communication skills
• Ability to manage projects and keep detailed records
• Strong critical thinking skills

Additional Considerations:
• Ability to utilize learning management systems
• Experience with educational technologies

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.