Associate Director of Admissions Operations

Title: Associate Director of Admissions Operations

VP Area: Provost - UMW

Department: Admissions

Campus Location: Main Campus

Advertised Range: $70,000 - $75,000 

**This posting is for current UMW employees only.**

Job Summary/Basic Functions

The Associate Director of Admissions Operations reports to and assists the Director of Admissions Operations with primary responsibility of the university’s customer relationship management (CRM) system, Slate. This position is responsible for ensuring the integrity and functionality of the CRM as it relates to the full application lifecycle—from initial submission through reader review and final admission decision.

This role ensures the integrity, accuracy, and efficiency of data within the system and supervises the team responsible for processing application materials. The Associate Director also collaborates closely with the CRM management team, application reviewers, and institutional partners who rely on admissions data to support enrollment efforts. A key focus of the position is to enhance Slate CRM to streamline processes and gain efficiencies, continuously evaluating workflows, automating manual tasks, and implementing innovative solutions that improve the applicant and staff experience.

Given the supervisory and collaborative nature of the role, this is a hybrid position, with on-site presence required for team leadership and cross-functional coordination

Required KSAs/Competencies/Qualifications

• Demonstrates exceptional organizational skills and keen attention to detail.
  
• Exhibits strong oral and written communication abilities, with the capacity to engage effectively with both internal and external stakeholders.
  
• Possesses an analytical mindset with a focus on accuracy and data integrity.
  
• Strong problem-solving and troubleshooting abilities, with a proven ability to assess issues and implement effective solutions.
  
• Skilled at prioritizing and managing multiple time-sensitive projects in a fast-paced environment.
  
• Able to work independently while also contributing effectively in a collaborative team setting.
  
• Proficient in Microsoft Office Suite.
  

Required Experience:

• 3-5 years of higher ed operations or related experience.
  
• Supervisory experience.
  
• Experience with databases and the management of data.

Additional Considerations:

• Fluent in Spanish.
  
• Ability to analyze data to identify trends and drive innovation.
  
• Experience with Slate (CRM).
  
• Experience with Banner (SIS).
  
• Experience with Admissions or higher education environment.
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/.

Selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.