Undergraduate Student Services Coordinator

The Undergraduate Student Services Coordinator is a member of the Undergraduate Academic Affairs Office (UAAO) in the College of Liberal Arts and Human Sciences. This role supports the team across a variety of areas, including—but not limited to—general administrative support, academic advising, enrollment services, student transactions, student recruitment, and curriculum management. This position requires proactive and independent work to manage multiple tasks effectively. Additionally, the coordinator serves as the receptionist for the College of Liberal Arts and Sciences building.

Specific responsibilities include:

-Processing student academic transactions, including major changes, course withdrawals, and adjustments to course schedules (e.g., adding independent studies and undergraduate research or course adds or drops).
-Coordinating electronic form processes.
-Managing weekly student communications.
-Assisting with new student virtual course registration.
-Providing administrative support to the UAAO team members as needed.
-Coordinating and disseminating information to colleagues across the College.
-Supporting the curriculum approval process for the academic catalog.
-Participating in and supporting recruiting, admissions, advising, and career development events.

-Administrative experience in an academic or professional office environment.
-Strong interpersonal, communication, and organizational skills.
-Demonstrated ability to work independently, collaboratively, and respectfully in a fast-paced, team-oriented environment.
-Experience working in a customer service-focused environment.
-Proficiency in Microsoft Office and Google applications.
-Experience with database management, word processing, presentation creation, email, and calendar management.
-Ability to quickly learn and use new software and web-based administrative systems.

-Familiarity with academic and business policies and procedures at the college and university.
-Knowledge of electronic form processes, like DocuSign.
-Considerable experience with administrative systems such as BANNER, Scholarship Central, Navigate, Slate, or other institutional databases.

3

Non-Exempt: Eligible for overtime

Regular

Commensurate with experience min. $48,000

40

7/21/2025

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.