Academic Operations Manager

This position provides operational and student support for Virginia Tech’s growing online Master of Information Technology (VT-MIT) program, reporting to the Assistant Director. This role is responsible for managing program application review and admission processes, serving as the primary contact for prospective students, and maintaining communication with new admits via phone and email. The Academic Operations Manager also coordinates monthly online information sessions, new student orientations, and assists with the development of recruitment marketing and advertising strategies. Additionally, this position provides ongoing support in semester course scheduling, faculty contracting and onboarding, and administration of the scholarship program. As such, they serve as a key liaison among the program, academic units within the colleges, and university-level student service offices.

• Bachelor’s degree, and/or equivalent experience, in a related field.

• Previous administrative and program support experience.

• Strong interpersonal and communication skills to effectively interact with students, faculty, and staff.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MS 365, and Google platforms, data and records management.

• Experience handling sensitive materials with confidentiality and professionalism.

• Strong organizational skills and attention to detail in regard to data and records management.

• Ability to manage multiple priorities and meet deadlines.

• Master’s degree in higher education administration, student affairs, or a related field.

• Experience in student admission services, academic advising, administrative or program support in a higher education setting.

• Experience with graduate programs and/or online programs.

• Experience using Slate or similar customer relationship management (CRM) programs and/or learning management systems (LMS) such as Canvas and student information systems such as Banner.

• Previous experience working with retrieving information (data), consolidating admissions data for reports; web related information entry and retrieval.

• Knowledge of academic, fiscal, and operational policies and procedures.

• Experience in event planning or student engagement initiatives.

• Ability to work independently and collaboratively with others in-person and remotely.

• Strong problem-solving and reasoning skills with a willingness to explore innovative/creative solutions. Motivated, self-initiator.

4

Non-Exempt: Eligible for overtime

Restricted

Commensurate with Experience

40

5/14/2025

This position is based at Virginia Tech’s Innovation Campus in Alexandria, VA. Following an initial onboarding period, there is potential for a flexible hybrid work schedule in alignment with program needs and university guidelines.

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.