Case Management and Operations Assistant

Working Title: Case Management and Operations Assistant

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Access, Compliance and Engagement

Department: 100716 - Title IX

Pay Rate: Pay Range

Specify Range or Amount: $41,500 - $43,575

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 06/25/2025

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

The Division of Access and Enrollment at James Madison University is dedicated to advancing the university’s mission by recruiting, enrolling and supporting an academically talented and broadly diverse student body. Guided by JMU’s core values of community, diversity and integrity, we create a student-centered experience that begins with a prospective student’s first interaction and continues through graduation. Through data-informed strategies, a welcoming and inclusive campus environment, and strong collaborative partnerships, we champion opportunities for all students to succeed. By removing barriers and fostering a culture of belonging, the Division of Access and Enrollment plays a critical role in shaping a diverse and vibrant university community.

JMU’s Office of Equal Opportunity and Title IX Office are within the unit of Access, Compliance and Engagement (ACE). These offices administer and promote equal opportunity and compliance to applicable federal and state laws for the entire JMU community.

The Case Management and Operations Assistant position reports to the Director of the Title IX Office. The individual selected for this position will support compliance and implementation of best practices in receiving and responding to reports of sexual misconduct (Policy 1340) and Title IX Sexual harassment (Policy 1346), support compliance and implementation of best practice in the training and education programs of the Title IX Office, and serve as office manager.

Duties and Responsibilities:

• Case Management: Manage all incoming reports and inquiries to the Title IX Office. Responsible for all aspects of case tracking and file management. Assist with maintaining, analyzing, and reporting office statistics. Contribute to developing improvements to intake, file management, and data management. Assist with the provision of supportive measures for impacted parties. Meet with community members to provide information about resources and options available through the Title IX Office.
• Education and Training: Provide administrative support for online training platform and assist in the management of the Title IX Office’s training and education schedule and materials. May provide educational presentations to students and employees. Represent office at university events. Contribute to developing improvements to the Title IX Office’s education and training efforts. Participate in annual and ongoing training as required by federal law.
• Office Management: Reconcile the budget according to university financial guidelines. Purchase all supplies and materials following university guidelines, keep an accurate inventory, and maintain office equipment. Responsible for event and travel logistics as needed. Provide scheduling and other administrative support to Title IX Office staff as needed. Manage the Title IX Office website.

Qualifications:

Required:

• Excellent communication skills and the ability to engage in a respectful, compassionate, fair and impartial manner with a variety of stakeholders in a high-pressure environment
• Excellent organizational skills and attention to detail
• Ability to work as a team player
• Awareness of trends and issues in higher education and Title IX

Additional Considerations:

• Prior work experience in Title IX, higher education, or compliance
• Experience managing sensitive materials
• Awareness of compliance requirements related to Title IX
• Experience developing and/or delivering training and education related to Title IX, sexual misconduct prevention and response, or another relevant field
• Experience working with vulnerable populations and/or individuals in crisis

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.