Administrative Operations Coordinator

The Administrative Operations Coordinator provides administrative, faculty, and student support for the School of Public and International Affairs (SPIA), with a focus on the Urban Affairs and Planning (UAP) program, SPIA’s undergraduate degree in Public and Urban Affairs (PUA), and the Master of Urban and Regional Planning (MURP). This position will support all procedural elements that contribute to converting qualified applicants to enrolled students for the PUA and MURP degree programs and serve as a backup for other degree programs within SPIA. This position will provide administrative support to UAP faculty. This position is based on the Blacksburg campus, but supports faculty, staff, and students across multiple campus sites. Also, this position will manage internal/external communications, the SPIA social media channels, as well as updates to SPIA's website. This position is responsible for providing student, student support services, and administrative support to both SPIA and UAP).

The position reports directly to the Manager of SPIA Faculty and Student Affairs, and will also receive direction from the SPIA Director, UAP Program Chair, Director of SPIA Undergraduate Studies, SPIA Business Manager, and other Program Chairs as necessary.

•Bachelor's degree with demonstrated experience in customer service or other related experience
•Strong interpersonal and communications skills, both written and verbal. Strong organizational and prioritization abilities, including the ability to work under pressure with multiple deadlines in a timely and accurate manner.
•Ability to understand and apply Virginia Tech Policies and Procedures to job specific duties
•Proficient in MS Word, G-Suite, Excel, PowerPoint, Outlook, creative design software such as Canva and Adobe Creative Suite, as well as content management systems

•Experience in a diverse educational setting with exposure to admissions, program promotion, content creation, and website management.
•Established and superior problem-solving, time management, and organizational skills, with a record of solutions-oriented leadership and strong follow-up ability.
•Ability to adapt to changing assignments and manage multiple priorities in a remote environment.
•Proficiency with learning and digital file management systems (e.g., Canvas, Google Drive, OneDrive, etc.)
•Knowledge and experience with Virginia Tech systems, including Banner, Chromeriver, Timeclock, Hokiemart, and Oracle software.
•Experience with Adobe Creative Suite (for communication materials), Zoom, and Teams.
•Positive demeanor, strong work ethic, and ability to learn quickly.
•Ability to work independently and interpret as well as apply university and/or departmental policies and procedures effectively.

3

Non-Exempt: Eligible for overtime

Regular

48,000 - 50,500

40 hours per week

July 1, 2025

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

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