Admin & Office Specialist #00755

Title: Admin & Office Specialist #00755

State Role Title: Admin and Office Spec III

Hiring Range: $32,843 - $53,500 Annually

Pay Band: 3

Agency: Virginia Department of Agriculture

Location: WYTHEVILLE LAB-OFFICE

Agency Website: https://www.vdacs.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Agriculture and Consumer Services, Office of Plant Industry Services and Office of Weight and Measures, Division of Consumer Protection is seeking a qualified individual to serve as an Administrative and Office Specialist for inspection staff and Regional Supervisors, based out of a VDACS office located in Wytheville. Duties include Conduct data entry activities in order to provide clerical support to field inspection staff, maintaining physical and digital filing systems, conducting phone reception and mail handling activities; professionally answering & directing incoming phone calls; properly directing incoming and outgoing mail, and procuring field equipment and other supplies for staff. Additional duties include maintaining complaint and inspection report files; receiving, reviewing, entering, and filing weekly work report data; receiving and assigning consumer complaints to appropriate inspectors for investigation; and receiving, compiling and maintaining violation files and forwarding to appropriate supervision. This position also interacts and communicates professionally and effectively with clients, co-workers, and the public, by telephone, in-person, and electronically providing accurate and timely assistance. This position is office based.

Minimum Qualifications

Knowledge of current, basic office processes, equipment and procedures along with effective oral/written communication skills; demonstrated exceptional customer service skills in an office setting; and the ability to work in a fast-paced, high volume office environment. Ability to follow Virginia procurement rules and follow purchase restrictions. The ability to present a positive image to the public is required both by telephone and in person. Proficiency using personal computers to include the MS Office Suite and complex databases, or other electronic document management systems. Current experience working in an office environment include managing calls, processing mail, data entry, filing (both electronic and paper), and explaining regulatory requirements to the public and regulated industry. Experience with inspection and complaint databases. HS Diploma/GED required

Additional Considerations

A combination of related education, training and experience indicating possession of the preceding knowledge, skills, and abilities to include knowledge of business-oriented curriculum and previous work experience within a regulatory agency or direct experience with plant industry and weights and measures laws and regulations

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Immigration Reform and Control Act requires that before we can legally employ an individual, we must verify both the identity and employment authorization of the individual. VDACS uses Form I-9 to satisfy this requirement. Form I-9, instructions, and the List of Acceptable Documents can be found at https://www.uscis.gov/i-9. VDACS does not offer sponsorship for employment purposes; therefore, the selected candidate will need to be able to provide acceptable documents in accordance with Form I-9 (use link above for more details). Additionally, VDACS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For additional assistance with this requirement, please contact hr.vdacs@vdacs.virginia.gov.

Final candidate must successfully complete a fingerprint-based criminal background check.

If you have been affected by DHRM Policy 1.30 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

Contact Information

Name: Human Resources

Phone: N/A

Email: hr.vdacs@vdacs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.