Administrative Services Supervisor (Albemarle)

Hiring Range: $65,446 to $72,335

Full Time or Part Time: Full Time

Additional Detail

Supervisory Responsibilities:

• Programmatic and employee performance responsibilities, including hiring, plans of assistance, and employment termination assessment and recommendation.

Essential Functions:

• Provides regular supervision over administrative personnel; interviews applicants for employment and recommends hiring and other personnel actions such as promotion and discipline;
• Manages and oversees the technical, professional, and administrative activities of the Navigator and the Emergency Relief Funds to support and assist clients in their use of agency and other resources.
• Oversees all reception activities for the department: walk-in appointments, switchboard, and deliveries; responds to and resolves difficult customer-related issues;
• Serves as the main point of contact between front desk responsibilities and other DSS units, which requires regular planning meetings with various groups;
• Creates and maintains a reception and customer service manual;
• Develops and recommends processes that improve effectiveness and efficiencies with other DSS managers and county staff to ensure cross-departmental coordination and cooperation;
• Collaborates with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;
• Collects data related to customer service and programming initiatives, and creates reports as required;
• Performs other duties as assigned.

Competency: Knowledge/ Skills/Abilities:

• Comprehensive knowledge of standard office practices, procedures, equipment, and clerical techniques;
• Thorough knowledge of departmental functions, organization, and policies. Ability to establish and maintain effective working relationships with employees and the public as well as governmental officials;
• Thorough knowledge of the principles, methods, techniques, and practices of public assistance;
• General knowledge of supervisory principles and practices;
• Thorough knowledge of organizational development through teams and the skill/ability to work through teams;
• Skilled in MS Office products, including Excel;
• Ability to effectively manage complex customer situations;
• Ability to implement initiatives in support of departmental goals and vision.
   

Required Education and Experience:

• Bachelor’s Degree or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities;
• Workers in this position are required to drive and they must meet the eligibility requirements of the County’s safe driver policy. Workers must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public. The candidate may be subject to criminal history and central registry background checks.
   

Preferred Qualifications/Certifications:

• Previous work experience in a local department of Social Services.
   

Physical and Mental Requirements:

• Work is typically conducted in a standard office environment;
• Requires frequent sitting with occasional walking, lifting, and other limited physical activities;
• Regular contact with the public;
• Communication may require tact and discretion, cover confidential, sensitive, or controversial material, and reflect the need to motivate, persuade or influence individuals or groups.
   

Remote Work:

This position is not eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia.
 

Albemarle County Core Values:

Albemarle County holds its employees to the highest standards in fulfilling the County’s Vision and Mission. We believe in excellence in public service through

Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. 

Integrity: We value our customers and co-workers by always providing honest and fair treatment. 

Innovation: We embrace creativity and positive change. 

Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly.

Learning: We encourage and support lifelong learning and personal and professional growth.

**PLEASE INCLUDE COVER LETTER, RESUME AND THREE REFERENCES 

Contact Information:

For questions related to this posting, please contact: Kiersten Trader 

ktrader@albemarle.org