Admissions Support Specialist

Title: Admissions Support Specialist

Agency: Virginia Peninsula Community College

Location: Hampton - 650

FLSA: Nonexempt

Hiring Range: $36,000 - $46,000

Full Time or Part Time: Full Time

Additional Detail

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.

Relevant work-related experience in student services required.
Knowledge

• Knowledge of common office practice.
• Familiar with Family Educational Rights and Privacy Act.

• Excellent customer service skills.
• Excellent verbal and written communication skills, including
  active listening skills.
• Demonstrated skills of accuracy and attention to detail.
• Strong organizational skills.
• Demonstrated interpersonal skills while working under pressure and with various groups and
  individuals.
• Proficiency in Microsoft Office 365 applications.

• Assist students enthusiastically and effectively in person, by phone, or by email.
• Handle multiple tasks quickly and effectively, proactively
  establish priorities, and meet deadlines.
• Learn software and database programs.
• Work with diverse populations.
• Collaborate closely with advisors, faculty, and staff.
• Cultivate effective working relationships.
• Work as a productive member of team or independently.
• Respond to common inquiries or complaints from customers, agencies, or business community members.
• Use sound judgment, discretion, and diplomacy when working on sensitive issues with students.
• Work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Protect confidential and sensitive information.
• Work at all campuses.

• Experience working in an admission or registrar office in a higher

• Experience with student information systems such as PeopleSoft, Banner.
• Familiarity with admissions processes and procedures.
• Experience with applicable laws, rules, and regulations related to higher education, including

• Experience working in higher education setting.