Admitting Representative

Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms; receiving payment and issuing receipts. Answer patient questions regarding admission procedures, Screen patients’ medical insurance and payment information validity and verify third-party approvals when necessary. Guide patients through the admission process and gather relevant personal information through admitting interviews. Verify patient identification and issue hospital identification band as required. Compiles, verifies, analyzes, and distributes demographic, insurance, and financial information to be used by various hospital departments, the physicians’ billing office, insurance carriers, and a range of local state and federal agencies to assure proper compliance and prompt service to patients. Initiates and coordinates referrals for financial assistance programs. Assures verified data will provide accurate billing of charges and timely collection of accounts. Supports Hospital and Departmental goals in a manner that will enhance the successful operation of the Hospital and create a positive image to the public. Maintains a safe hospital facility through adherence to our stated professional standards and policies as well as full compliance with local, state and federal law.

This position necessitates a Sunday - Thursday schedule.

• Interviews and obtains all admitting, demographic, insurance, and other needed information. Interviews may happen in department, patient rooms, or procedure areas as needed. Verifies insurance and initiates authorization via notification of admission to applicable payers.
  
• Obtains and analyzes financial information to ensure that patients can make informed choices in their care.
  
• Collects signatures on required financial and admission documents and consents as required.
  
• Distributes hospital state and federally mandated literature.
  
• Collects admission deposits, copays, co-insurance and pre-pay amounts due.
  
• Ensures that work is accurate, timely and meets quality standards for department. Collaborates closely with multiple departments such as the Bed Center, transportation and Utilization Management. Responsible for reviewing work ques throughout shift to audit quality of one’s own work to ensure a low denial rate for the Revenue Cycle team.
  
• In addition to the above job responsibilities, other duties may be assigned.
  

This position will not consider candidates who require immigration sponsorship at this time or in the future.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent. Customer service experience preferred.

Experience: Preferred not required.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The starting base rate for this role is $17.50 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Job Profile
J1698 - Patient Access Operations and Service 1

Career Stream and Level
Operations and Service-O1

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .