IT Specialist

Reporting to the Assistant Director of Information Technology, the IT Specialist will assist in many activities within the Office of Information Technology. This position will assist in many core services offered by the office. The individual will provide administrative support to the Assistant Director of IT.

Supporting key metrics in the university’s security and risk policies and compliance standards. Providing advanced IT troubleshooting and support for faculty, staff and students and being primary lead on new deployment technologies such as Microsoft Autopilot.

The position duties may be variable and therefore, the position requires flexibility and adaptability to new work as the needs change in the unit and college. Additional duties will depend on interest and skill level and may vary from testing internal business systems, documentation help desk support. The successful candidate will foster a positive working environment.

• Bachelor's degree in a related field or equivalent level of training and or experience.
• Expertise in project management.
• Expertise with the latest modern OS for Microsoft and Apple.
• Expertise in Windows Cloud technologies and support.
• Ability to work professionally and courteously in a busy environment.
• Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals and objectives is essential.
• Ability to plan and allocate resources for various simultaneous tasks and deadlines.

Experience in an IT helpdesk environment actively supporting end users.

Experience with Banner data processing system and/or fixed assets.
Experience with Windows Cloud environments
Experience with Microsoft Entra Active Directory
Experience with Microsoft Intune
Experience with Microsoft Autopilot
Experience with MDT Deployment

4

Non-Exempt: Eligible for overtime

Restricted

Commensurate with experience

40

3/18/2025

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.