Assistant Director of Financial Aid

The University of Virginia’s School of Continuing and Professional Studies (SCPS) is seeking a dynamic and service-oriented Assistant Director of Financial Aid to support adult learners through effective scholarship management and student-centered financial aid services. Reporting to the Director of Financial Aid, this role plays a key part in enhancing access to education by managing scholarship programs, improving communication processes, and contributing to institutional financial aid initiatives.

Key Responsibilities:

Scholarship Management

• Administer SCPS scholarship programs in collaboration with Program Directors, University Student Financial Services, and external partners.
• Ensure timely and accurate processing of scholarship awards in compliance with University and SCPS policies.
• Develop and implement new scholarship programs to meet evolving student needs.
• Maintain accurate records and reporting for all scholarship activities.

Communication Management

• Manage all communications related to scholarship opportunities and award notifications for applicants and recipients.
• Evaluate and improve current award notification systems and processes for greater efficiency.
• Coordinate the collection and distribution of scholarship acknowledgements to sponsors, donors, and advancement representatives.
• Support admissions and marketing teams with financial aid-related messaging as needed.

Customer Service

• Provide timely and professional responses to inquiries from prospective and current students regarding scholarships and financial aid.
• Serve as a knowledgeable resource for students navigating the financial aid process.

Outreach and Representation

• Represent SCPS and the University at financial aid conferences, forums, and outreach events.
• Collaborate with other departments to deliver presentations and workshops for prospective students.

Policy and Process Improvement

• Stay current with SCPS and University financial aid regulations, policies, and initiatives.
• Participate in committees and working groups to share insights and develop best practices.
• Contribute to institutional efforts aimed at improving financial aid processes and student experience.
• Continuously assess and refine internal procedures to enhance operational efficiency.

Other Duties

• Perform additional responsibilities as assigned to support the mission and goals of SCPS.

Required Qualifications:

• Education: Bachelor’s degree required; Master’s degree preferred.
• Experience: At least four years of progressively responsible experience in higher education financial aid. Preference will be given to candidates with experience serving adult learners or non-traditional student populations.

Preferred Qualifications and Attributes:

• Experience using Slate, Academic Works, and Peoplesoft.
• Strong Excel skills.
• Curious, creative, and efficient.
• Open to experimentation and process optimization.
• Personable and flexible, with a strong commitment to student service.

About the Position:

This position is located in Charlottesville, VA and offers a hybrid work schedule. The incumbent will be required to work on site as needed and requested for meetings and/or other programmatic needs. This is a full-time, exempt level, benefited position with UVa benefits . Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
• Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs available immediately
• Competitive retirement benefits
• Tuition and professional development benefits after six months of employment
• Employee wellness program featuring activities to earn up to $500/year.

The anticipated salary for this position will be commensurate with education and experience. This position will remain open until filled but preference will be given to applications received by May 30, 2025. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To Apply:

Create an account or log in and submit an application in the UVA Job Board , search for R0072538. Applications that do not contain all required documents will not receive full consideration. Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs' and attach the following:

• Cover letter
• Resume/CV

References will be completed via UVA’s standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process, a total of three is required. For questions about the application process, please contact Michele Jarma n , Academic Recruiter .

Learn More About the University of Virginia School of Continuing and Professional Studies here: https://www.scps.virginia.edu/ . For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/ .

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.