Benefit Programs Manager

  

Title Description- This is the management level of the occupational group for Benefit Program Specialist. Employees plan, organize and manage the work of all eligibility programs and supervise Benefit Program Supervisors.

 

General Work Tasks (Illustrative Only) – 

 

Knowledge, Skills, and Abilities: Knowledge- Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of public assistance. Considerable knowledge of automated systems and standard office software to include the state Department of Social Services human services systems.

 

Skills- Skill in operating a personal computer and the associated office and agency software.

 

Abilities- Demonstrated ability to: plan, organize and direct the work of others; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short-and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.

 

Education and Experience- Bachelor’s degree in the human services, management or related field and experience in eligibility work, including in a supervisory/managerial capacity OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.