Virginia Mountain View

Benefit Programs Specialist I/II - Washington County, VA (Near TN Border)

  • https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4042/?utm_medium=jobshare
  • Washington County, Virginia, United States, $item.zipCode
  • Administrative
  • Closing at: May 8 2025 - 00:00 EDT
  • 191-Washington Dept Of Social Services
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Hiring Range: $32,415 to Based on experience

Full Time or Part Time: Full Time

Additional Detail

  
Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility, primarily for the Energy Assistance Program (EAP). 
 
Benefit Program Specialist II represents the full-performance level in the occupational group. Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; explains client responsibilities, rights, and program availability; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy.
 
General Work Tasks (Illustrative Only) – 
  • Conducts interviews of persons to determine eligibility for the energy assistance program and other emergency assistance/general relief programs;
  • Processes applications for the energy assistance program; explains client responsibilities, rights and program availability; 
  • Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; 
  • Performs other duties, as required.

Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.


 
Skills- Skill in operating a personal computer and the associated office and agency software.

 
Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

 
Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

 
 

 
Minimum Qualifications:

  

 
Preferred Qualifications: 

 
 

 
Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
 


 

 
Special Instructions to Applicants:

 Consideration for an interview is based solely on the information within the application/resume.

 

 

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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