Benefit Programs Specialist II

General work tasks include but not limited to:

 

• Interviews persons for assistance, obtains necessary information, re-determines their continued eligibility.  
• Explains benefit programs and determines reasons and need for assistance.  
• Completes other duties as assigned.  
• Assists in providing emergency shelter as mandated and required.

 

The Benefit Programs Specialist II reports directly to the Benefit Programs Supervisor.

Considerable knowledge of: working knowledge of practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations, and policies; mathematics to calculate percentages, formulas, and averages to solve mathematical problems.

Skills in: operating a personal computer and the associated office and agency software.

 

Demonstrated ability to: communicate effectively both orally and in writing with broad-spectrum of individuals to include, but not limited to: customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.

 

Minimum Qualifications (Education, Experience, Licensure, Certification):
Minimum of a high school diploma supplemented with additional education and related work experience OR combination of training and experience which provides the required knowledge, skills, and abilities.

 

Applicants may be subject to a Criminal History Background search, Central Registry search,  
DMV/driving record check.