Case Processing Support Supervisor

Title: Case Processing Support Supervisor

State Role Title: Gen Admin Supv II/Coord II

Hiring Range: $69,194-$85,000

Pay Band: 5

Agency: Dept of Health Professions

Location: Dept of Health Professions

Agency Website: www.dhp.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health Profession's (DHP) mission is to ensure safe and competent patient care by licensing health professionals, enforcing standards of practice, and providing information to health care practitioners and the public.

The Case Processing Support Supervisor administers and manages the Enforcement division's digital documentation management system, manages case processing and provides direct supervision of the Case Processing Support team. Duties include administration and oversight of digital workflows and permissions settings for the Division, supervising the processing of new complaints; managing Call Center operations; managing the process and personnel responsible for electronically transferring digital cases to Boards; and liaison with Intake, Regional Managers, Boards, and Administrative Proceedings Division (APD) staff.

Minimum Qualifications

• Demonstrated ability to lead and coordinate the work of a team.
• Effective oral and written communication skills including application of grammar and punctuation standards.
• Knowledge of the Library of Virginia's Record Retention Requirements.
• Knowledge of the Freedom of Information Act (FOIA).
• Knowledge of the Administrative Process Act (APA).
• Demonstrated customer service and interpersonal skills.
• Ability to provide quality customer service to both internal and external customers.
• Demonstrated ability to organize and prioritize workflow to accomplish duties in an accurate and timely manner.
• Knowledge of office procedures and practices, including paper and electronic file maintenance within an office setting.
• Proficient computer skills, including the use of cloud-based document management systems such as Box and/or SharePoint.
• Proficiency in word processing and data base management systems.
• Demonstrated skill effectively and independently managing time and assignments to meet deadlines.
• Ability to problem solve and research relevant documentation to ensure quality service.
• Ability to handle multiple projects and tasks.
• Ability to research and apply laws, regulations and policies.

Additional Considerations

The following are advantageous:
• Experience working in a regulatory environment with knowledge of healthcare laws, regulations and practices.
• Experience with healthcare regulatory board policies and procedures.
• Experience managing evidence collected in connection with an investigation.
• Experience handling calls in a high-volume call center/customer service environment.
• Experience with database entry/retrieval.
• Experience working independently in a fast paced, customer focused service environment.
• Experience working with confidential information and maintaining confidentiality.
• Experience administering a digital document management system.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

DHP accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history and duties/responsibilities which demonstrate your qualifications for this position. Please be as detailed as possible in your application. Assumptions will not be made regarding your experience.

Supplemental Questions:
You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. Answers should be reflected in jobs and positions held. Statements such as "see resume', "see above", and the like will not be accepted.

· As an employee of this agency, you are required to review and sign the Department's Confidentiality Statement, which will be retained in your personnel file.
· As an employee of this agency, you are required to review and sign the Agency's Code of Ethics, which will be retained in your personnel file.
· As an employee of this agency, you are required to successfully complete computer systems security training prescribed by this agency and in accordance with the Virginia Information Technologies Agency (VITA). Successful completion of initial training and any subsequent updates is a condition of employment.”
· A criminal background check is required for this position.

Contact Information

Name: Human Resources

Phone: 000-000-000

Email: recruitment@dhp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.