Casino Compliance Representative

Title: Casino Compliance Representative

Hiring Range: $47,000

Agency: Virginia Lottery

Location: Hard Rock Casino, Bristol, VA 

Agency Website: www.valottery.com

Recruitment Type: General Public - G

For more than 35 years, the Virginia Lottery has been building an amazing organization committed to growth and giving back – and having fun while doing it. Operating entirely on revenue from game sales, rather than tax dollars, the Virginia Lottery generates more than $2.0 million per day for Virginia’s K-12 public schools. The Virginia Lottery also licenses and regulates casino gaming and mobile sports betting. 

The shift for this position will work Thursday - Monday 12:00 a.m. - 8:30 a.m. with Tuesday and Wednesdays off.

The Casino Compliance Representative:

• Completes assigned duties from Casino Compliance Management.
• Analyzes data, information and situations, and makes recommendations when data and/or situations do not conform to established standards, policies, regulations or laws.
• Observes casino procedures in critical areas including, but not limited to: Slots, Table Games, Poker, Retail Sportsbook, Key Watcher, Surveillance, Cage, Drop and Count.
• Receives casino patron complaints and reports it to management.
• Records all complaints and written reports into the Lottery’s automated case management system.
• Coordinates with other departments to ensure that all casino licensees adhere to established regulations.
• Observes the gaming floor for suspicious activities, and reports that information to management and casino personnel as appropriate.
• Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and complete any required reporting.
• Observes casino personnel with jackpot payouts to ensure proper jackpot payout procedures are being performed.
• Performs intake for fingerprinting for casino employees.
• Performs intake of individuals wanting to exclude themselves from gaming and reports this to the Compliance Analyst.
• Conducts regulatory compliance and enforcement investigations as directed by the Casino Compliance Management.
• Coordinates activities with the appropriate Virginia Lottery personnel regarding equipment placements, floor plans, and all necessary surveillance coverage with every floor plan change.
• Performs coin testing for all new machines and ensures that the slot machines are properly communicating.
• Reviews and ensures adherence to casino internal controls, property rules, regulations and procedures and any other governing laws, regulations or directives.
• Assists Lottery on-site auditors in observing casino operation procedures and performing related tests when requested.
• Prepares status reports and compiles statistical information as requested by management.
• Prepares written reports after investigating incidents that occur within the casino.
• Makes operational, system, or policy recommendations to the Casino Compliance Supervisor to effectively accomplish the mission of the agency.
• Maintains proficiency in using all assigned databases and other resources.
• Effectively researches available data and compiles findings in response to investigative and/or administrative inquiries.

Minimum Qualifications

• High School Diploma or G.E.D. equivalent.
• Two or more years of experience in administrative or investigative work.
• Knowledge of state laws and regulations governing casino gaming.
• Knowledge of advanced investigative principles and techniques.
• Excellent communication (oral and written) skills.
• Ability to build effective working relationships with diverse groups of people and officials.
• Proficient in desktop applications such as, but not limited to, Microsoft Word, Excel, and PowerPoint, and automated databases.
• Ability to clearly document investigative findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations.
• Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.
• Ability to maintain the utmost integrity, persuasiveness, and diplomacy in discussing controversial subject matter.

Additional Considerations

Casino operations, casino compliance and/or regulatory investigations experience is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Must complete background investigation. Valid driver’s license, with satisfactory driving history. This position is essential to the continuity of operations and regulatory requirements and the incumbent is required to report to / remain on the work onsite as needed during declared emergencies.

Contact Information

Name: Jennifer Taylor

Email: jtaylor@valottery.com

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.