Client Services Supervisor

Title: Client Services Supervisor

State Role Title: General Administration-Supervisor I/Coordinator I

Hiring Range: Salary starting at $41,655 (salary to commensurate with experience)

Pay Band: 4

Agency: Dept of Wildlife Resources

Location: Dept of Wildlife Resources

Agency Website: www.dwr.virginia.gov

Recruitment Type: General Public - G

Job Duties

Ensures boat registration, boat titling, dealer licensing, salesperson licensing, and sportsman licensing activities within assigned unit are accomplished, and deliver the required products or services to the customers as accurately and timely as resources allow. Ensures these activities are accomplished within all state and agency procedures, with emphases on cash, check and credit card managing and inventory protection requirements. Serves as manager’s backup when manager is unavailable.

Minimum Qualifications

Demonstrated extensive knowledge of applicable boat laws, regulations, and policies. Ability to interpret and explain relevant law, policy, and procedures both orally and in writing to call-in, write-in and walk-in customers regarding boat registration and titling and dealer licensing. Excellent grasp of office practices, procedures and currently used office equipment; automated and manual filing systems; standard English grammar, punctuation, and usage; legal terminology associated with registration and titling; and basic bookkeeping principles. Demonstrated skill to operate and maintain automated office equipment and perform basic keyboarding. Demonstrated ability to perform detailed work in a high-volume environment; balance and reconcile cash drawers; perform basic arithmetical computations with accuracy; communicate effective both orally and in writing; and analyze complex documents to reach legal conclusions. Demonstrated supervisory skills.

Additional Considerations

High school diploma or equivalent with courses in office practices. Possess acceptable criminal background. Bring relevant experience to the position equivalent the experience normally gained as a Boating Services Technician, Representative and Representative Senior or gain this level of experience in the first year of employment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Applicants who submit an incomplete application or an application without an attached resume will not be considered eligible for an interview.
Please make sure you attached require documents and completed application to be considered for this great opportunity in developing your career path within Virginia’s Department of Wildlife Resources must be received online by 11:55PM on the "Job Close Date".
Faxed, emailed, and mailed applications will not be accepted for consideration.
Cover letters will be accepted in conjunction with completed application and resume.
DWR is an equal opportunity employer who values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.
Reasonable accommodations are available to applicants with disabilities, if requested during the application and/or interview process.
If accommodations are needed with, he application and/or interview, please contact Human Resources Office at 804-367-0243. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
DWR is a proud member of Virginia Values VETERAN PROGRAM.
Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use the link:
https://www.vadars.org/dars/cpid/PWContact.aspx. Or call DARS at 800-552-5019 or DBVI at 800-822-2155.

Contact Information

Name: Marlo Gibson

Phone: 804-367-0243

Email: careers@dwr.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.