Collections Analyst

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:
Assists Student Financial Services with submission, reconciliation, and adjustment of delinquent accounts for collections and update submissions accordingly in the APEX database. Upload and process monthly payment files from both the Department of Taxation debt setoff and the collection agency. Update records in response to bankruptcy filing and disputed obligations. Export of payment data and SODC notifications from the APEX database to include preparing payment files for processing and mailing match letters to delinquent students. Initiates and processes the transfer of collections funds received via journal entries in AIS. Prepare Quarterly report of receivables with the external agency and SODC.

As part of our recruitment process for financial positions, a credit check will be conducted.

Functional Responsibilities: The Collections Analyst performs reconciliations between SIS (Student Information System) and SRDB (Student Receivable Database -APEX) to ensure accuracy in the processing of financial transactions according to VCCS standards, GAAP, CAPP, college policies and procedures. The position applies generally accepted accounting principles and practices in pursuit of collections. The position works closely with the campus Business Offices as it relates to collections. This position analyzes, interprets, and records financial transactions in support of collections and reporting of delinquent accounts. Performs the Quarterly reporting of receivables with SODC and the external collection agency. Provides customer support service inquiries related to student obligations with both internal and external customers.