COMMUNICATIONS OPERATOR

Title: COMMUNICATIONS OPERATOR

State Role Title: Emergency Coordinator I

Hiring Range: Negotiable, commensurate with experience.

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Eastern State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/esh/

Recruitment Type: General Public - G

Job Duties

Provide a customer service oriented central reception function fir the hospital that disseminates routine and emergency incident information. 24 hours a day/7 days a week. Mobilize emergency services and personnel in response to crisis situations involving life or property. This position is considered essential personnel and would be required to work in the event of an emergency, pandemic, or facility need. All ESH positions are required to work different shifts to include nights, weekends, and holidays, and/or overtime as required.

Minimum Qualifications

• Experience providing customer service.

• Experience in the utilization of the Microsoft Office Suite, online and computer data entry.

• Experience using a multi-line telephone system and various office equipment.

• Experience using law enforcement / two-way radio equipment and dispatching calls.

Additional Considerations

• Experience in a medical setting.
• Experience in dispatching calls / law enforcement.
• Experience monitoring fire alarm systems

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: EASTERN STATE HOSPITAL

Phone: 757-208-7717 / REFER TO PAGEUP FOR APPLICATION STATUS

Email: EMAIL APPLICATION MATERIAL NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.