Community Practice Service Coordinator

The Community Practice (CPrac) service at the Veterinary Teaching Hospital (VTH) provides high quality primary care to clients within a 35-mile radius of the vet school as well as opportunities for clinical year veterinary students to participate in a primary care veterinary clinic setting. The Patient Service Coordinator is the service’s first point of contact and provides extraordinary customer service to our clients. Coordinator responsibilities include, but are not limited to: answering phones, monitoring emails, scheduling appointments, facilitating communication between the clients and the care team, and triaging client concerns. The successful candidate will be an integral contributor to CPrac’s mission to provide excellent primary care while teaching student doctors, enjoy building relationships with our long-term clients, be an excellent communicator, possess strong problem solving and prioritization skills, and thrive in a fast-paced environment with a diverse team of professionals.

Not only will you have a rewarding career within the Community Practice service, you can also expect to be rewarded with:

• Minimum starting salary of $35,500
• State retirement plan with pension option
• Excellent medical, dental, vision and life insurance
• TimelyCare: A virtual health service offered to all VT employees at no cost. (Health coaching, counseling, and wellness programs like yoga, mindfulness, nutrition, etc.)
• Paid vacation, plus sick leave, plus paid holidays, plus 8 weeks paid parental leave
• Annual clothing allowance
• Tuition support, up to 12 credit hours per year.
• PerkSpot: Exclusive VT discounts on flights, car rentals, vacation getaways, concerts, sports, restaurants, bikes, instruments, clothing, and more!

Previous experience in a professional office environment; excellent communication and interpersonal skills both on the telephone and in person; organization skills; demonstrated ability to meet deadlines; strong computer skills, including experience with MS Office Suite, scanning, uploading, and managing documents; problem solving skills; working knowledge of medical terminology.

Previous experience in a medical or veterinary clinic; previous experience using an electronic medical record system.

3

Restricted

Starting at 35,500.00, Commensurate with experience

05/20/2024

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.