Coordinator of Access and Advisor Support

Title: Coordinator of Access and Advisor Support

Agency: VCCS-System Office

Location: Chesterfield - 041

FLSA: Exempt

Hiring Range: $75,000 - $85,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Virginia's community colleges have a 50-year track record of educational excellence and innovation to serve the needs of our citizens and strengthen the Commonwealth’s economy. When Virginia’s General Assembly established the Virginia Community College System in 1966, the need for a comprehensive system was well known. Over the two decades after the end of World War II, leaders in government, business, professional sectors, and academia had called for a new approach to providing educational opportunity. A key concern was Virginia's ability to develop a skilled and knowledgeable workforce to expand the state's economy. Today our community colleges give every Virginian the opportunity to gain a quality education. With 23 colleges on 40 campuses located throughout the state, Virginia's Community Colleges are committed to serving Virginia families, helping them acquire the knowledge and skills to seize the opportunities of today and tomorrow.

The Coordinator for Access and Advisor Support will be a part of the Student Success Center team and provide strategic leadership and oversight for academic advising including faculty advising within the Virginia Community College System. This position responsibilities include supporting G3 Academic Advisors and other advisors, collaborating with academic departments, and developing data-driven initiatives to improve student success and retention. The ideal candidate will be a passionate advocate for student success with a deep understanding of community college environments and a commitment to equity and inclusion. This coordinator will serve as a liaison to the colleges. They will have a knowledge and understanding of the specific needs of underserved populations to successfully support the coaches and advisors working with Virginia’s diverse population. They will be providing support for system wide professional development activities with a lens towards faculty and staff.

• Knowledge of advising or community college advising practices
• Knowledge of faculty advising
• Knowledge of research and trends in advising knowledge of career development
• Knowledge and understanding of the specific needs of underserved populations
• Knowledge of student barriers and current evidence-based solutions
• Knowledge of and experience in the college setting
• Knowledge of adult learning theory and training practices Knowledge and understanding of the specific needs of underserved populations and a commitment to supporting advisors working with Virginia’s diverse population.

• Skill in using web-based technology such Zoom, Google Workspace, and Microsoft Office products.
• Skill in customer service, including the ability to effectively follow up and follow through

• Ability to handle multiple, complex tasks simultaneously
• Ability to set goals and meet deadlines in a timely fashion
• Ability to work effectively independently and in a team environment
• Ability to communicate orally and in writing to a variety of stakeholders
• Ability to analyze data and make recommendations for continuous improvement
• Ability to design and deliver training, guidance, and technical assistance to diverse audiences through a variety of methods
• Ability to operate, set up, and troubleshoot various AV equipment including laptops, projectors, and printers
• Willingness and ability to travel for onsite support of professional development conferences/meetings/trainings

• Education, experience and/or coursework equivalent to a bachelor’s or master’s degree in advising, especially academic advising
• Knowledge of student barriers and current evidence-based solutions
• Experience working with diverse individuals and groups
• Strong interpersonal skills and effective problem-solving skills
• Excellent customer service skills, including the ability to effectively follow up and follow through
• Demonstrated ability to communicate effectively, both orally and in writing and work effectively with multi-cultural populations that support diversity, cultural understanding and inclusion
• Demonstrated ability to prioritize and manage multiple tasks; work in a demanding, fast-paced environment with changing priorities; and adhere to required timelines meeting work priorities and objectives
• Demonstrated proficiency using Office 365, Google Workspace, Zoom, Teams, and Canvas
• Demonstrated ability to work independently and in a team environment
• Desire to learn and grow as a professional

• Personal Attributes: Strong commitment to ethics; self-motivated with a desire to adapt to changing HR environment
• Personal Management: Proactive in evaluating and solving problems; effectively organizes work and projects to meet objectives and deadlines; encourages teamwork and cooperation; establishes effective working relationships with the System Office management and other human resources team members.
• Functional: Demonstrates a desire to stay current on industry practices and maintain continued growth and improvement of requirements of the position; continuous emphasis on improving service and value.
• Communication: Effective communicator creating and communicating clear information; anticipates needs of others; develops effective means to convey oral and written thoughts; effectively manages conflict; uses tact when dealing with uncooperative and sensitive individuals.