Correspondence Management Department (CMD) Print and Mail Production Operator

Title: Correspondence Management Department (CMD) Print and Mail Production Operator

State Role Title: Correspondence Management Department (CMD) Print and Mail Production Operator

Hiring Range: Minimum starting salary $33,287 commensurate with experience

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location: RICHMOND HEADQUARTERS

Agency Website: https://workcomp.virginia.gov/

Recruitment Type: General Public - G

Our Print and Mail Production Operator is an entry-level role that provides opportunities to learn and grow while handling a large volume of time-sensitive documents and print materials for the Virginia Workers' Compensation Commission and the Virginia Victim Fund. 

This position offers telework opportunities in an environment where work-life balance and career growth are prioritized.

Job Duties

As a 2024 Top Workplace in Virginia, you will be joining a dynamic organization that emphasizes teamwork and inclusion. The Correspondence Management Department (CMD) is the centralized mail processing division for the Virginia Workers’ Compensation Commission (VWC) and Virginia Victims Fund (VVF). The department has three teams that are critical to daily operations at the agency: Inbound Mail, Outbound Mail, and Document Management. Each team supports CMD’s mission of providing exceptional services through stakeholder engagement and correspondence management by delivering world-class customer service using modern solutions.


VWC Compensation Structure

Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 2 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.

Telework Structure

Our agency is currently using a hybrid model for teleworking. Our positions at this time are not 100% teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Manager based on the business needs of the department.  Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.

Virginia Workers’ Compensation Commission Overview:

Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency.  VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.

We are a “Virginia Values Veterans” (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard.  If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application.  Virginia Workers’ Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce.  Virginia Workers’ Compensation Commission does not provide sponsorship for employment.

VWC is the recipient of the following recent awards:

• 2024 Top Workplace Richmond Region
• 2024 Top USA Workplace
• 2023 Top Award for Mid-Sized Companies
• 2023 Doers Award
  

Minimum Qualifications

• Must have ability to communicate effectively with customers at all levels.
• Ability to independently handle large volume of mail in a fast-paced, production-oriented environment with attention to detail.
• Demonstrated ability to follow instructions and meet deadlines.
• Experience working in a mail production, office, clerical, or related fast-paced environment.
• Basic computer skills; working knowledge of Microsoft Office applications including Word, Excel and Outlook; basic understanding of
• Adobe PDFs; data entry and retrieval from database programs; and ability to perform Internet research.
• Ability to frequently lift up to 50lbs required.
  

Additional Considerations

• Familiarity with mail production equipment including large-volume printers, weighing scales, postage meters, envelope machines, and inserter equipment preferred.
• Working knowledge of the state contract for USPS postal rates and VWC workers' compensation forms preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Amy Habel

Phone: (804) 205-3571

Email: vwcjobs@workcomp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.