CSR - Customer Service Receptionist (00026)

Title: CSR - Customer Service Receptionist (00026)

State Role Title: Admin and Office Spec II

Hiring Range: $14.24 an hour

Pay Band: 2

Agency: New College Institute

Location: New College Institute

Agency Website: https://newcollegeinstitute.org

Recruitment Type: General Public - G

Job Duties

Interested in joining a collaborative team for a premier center of learning that provides access to academic degrees, credentials and professional learning experiences in high quality learning environments? Look no further because New College Institute is hiring! Experience is preferred, but willing to train the right candidate.

New College Institute (NCI) is seeking an out-going individual with impressive communication and customer service skills to serve as a part-time customer service receptionist. This is a non-benefited hourly wage position with a maximum of 29 hours per week that works days, evenings and weekends as needed. This position serves as the first point of contact and works with students, faculty, staff, and visitors of NCI. The customer service receptionist performs customer service duties, provides administrative support, and provides security support. This position is also responsible for serving as a proctor for the testing center in our King Hall building. This job duty requires the ability to successfully complete an assessment annually for certification.

Specific Responsibilities:

• Customer Service
o Serves as the first point of contact to greet all guests, students, faculty and staff.
o Works with students, faculty, staff and visitors of New College Institute.
o Answers incoming phone calls, fields student inquiries, assists with student technology,
opens building, handles customer complaints, etc.
• Administrative Duties
o Assists NCI staff with projects.
o Prints and reviews daily NCI schedule of events and prepares for events/rentals as
needed.
o Assists with Testing Center and successfully completes testing center assessments
annually.
o Operates classroom and lecture hall technology and assists renters as needed.
o Assists with NCI events and lecture hall events.
• Security Support
o Requires all guests to sign-in when entering the building.
o Monitors security cameras.

Minimum Qualifications

• Possesses a positive, professional, student-focused mindset.
• Strong written and verbal communication skills are required.
• Experience or ability to learn and communicate a wide range of basic information about
programs offered to diverse groups while following policies and protocols.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, etc.) and
technology equipment.
• Must possess the ability to complete and pass an exam annually to continue certification to proctor for the testing center.
• Shift flexibility to work days, evenings, and weekends as needed.

Additional Considerations

• Proven knowledge of office practices as well as proper English, spelling and grammar usage.
• A work history demonstrating considerable skills, knowledge, and experience performing
customer service functions.
• Experience working and communicating with diverse groups.
• Post-secondary education in technology and/or customer service training.
• Bilingual a plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Equal Opportunity Employer

Contact Information

Name: Taris Harmon

Phone: 804-292-6482

Email: taris.harmon@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.