Customer Service Specialist

Title: Customer Service Specialist

State Role Title: Admin and Office Spec III

Hiring Range: The anticipated starting salary range is $26.00 to $28.00 per hour

Pay Band: 3

Agency: Dept of Criminal Justice Svcs

Location: Washington Building

Agency Website: www.dcjs.virginia.gov

Recruitment Type: General Public - G

VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT
ROLE TITLE: ADMINISTRATIVE AND OFFICE SPECIALIST III      
Working Title: Customer Service Specialist      
Pay Band: 3    
Position #: CJ110 & CJ119     

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a part-time (wage) Customer Service Specialist in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

What you will do:
● This position plays a key role in providing high-quality customer service to the Division’s entire constituent base. As one of the first points of contact for troubleshooting and problem-solving issues involving constituents, processing applications, and providing technical assistance, this position provides the opportunity for direct customer assistance.     
     

Minimum Qualifications

What the ideal candidate must possess:
● Excellent customer service skills, including effective oral and written communication skills.
● Demonstrated experience performing tasks associated with a fast-paced office environment.
● Demonstrated experience operating a multi-line phone system.
● Demonstrated experience processing mail.
● Strong work ethic and a positive attitude.
● Demonstrated ability to enter data into a computer system, quickly, efficiently, and accurately.
● Ability to handle issues and problem solve.
● The ability to learn new skills and subject matters quickly.
● Ability to exercise discretion and maintain confidentiality.
● Knowledge of and experience using Microsoft Office Suite to include, but not limited to Word, Excel, Outlook, Internet, and e-mail software, etc.
● The ability to think strategically and cross-culturally and independently.    
● Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
● Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Additional Considerations

● Substantial customer service experience. 
● Experience providing technical information and support to customers in-person, telephonically or via email correspondence.
● Experience as an administrative assistant or office administration specialist.
● Experience collecting and analyzing data, researching, and assembling information related to licensing.
● Demonstrated knowledge of the regulatory programs in the Division of Licensure and Regulatory Services, Administrative Code (Regulations), Virginia Code, policies and procedures.

Special Instructions

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. The anticipated starting salary range is $26.00 to $28.00 per hour, up to 29 hours per week (1500 hours per wage year).

Applications for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System at https://www.jobs.virginia.gov/home. All applications should be submitted by 11:55 pm on July 24, 2025. The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Contact us at (804) 786-5491 to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to your account at https://www.jobs.virginia.gov/home for the status of your application and this position.

Contact Information

Name: Anita Sikka

Phone: 804-786-5491

Email: anita.sikka@dcjs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.