Customer Service Technician (Part-Time) - Norton CSC (02098)

Title: Customer Service Technician (Part-Time) - Norton CSC (02098)

State Role Title: Office and Administrative Support Occupations

Hiring Range: $19.72/hour starting

Pay Band: 3

Agency: Department of Motor Vehicles

Location: NORTON CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team in Norton and seek a meaningful career with growth potential. The Virginia Department of Motor Vehicles (DMV) seeks dedicated, customer-focused professionals to join our Norton Customer Service Center team. We’re hiring Customer Service Technicians eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.

What You’ll Be Doing:

As a Customer Service Technician, you’ll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:

• Clearly explaining DMV policies, procedures, and regulations.

• Issuing identification cards and processing customer applications

• Administering vision screenings, knowledge exams, and in-car road tests

• Processing vehicle registrations, titles, tax and fee payments, and other DMV services

Comprehensive training will be provided to set you up for success in your role.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, and over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.

At DMV, we are guided by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren’t just words on a wall—they shape how we work, connect, and serve daily.

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds

Additional Considerations

NA

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure that your online application or resume is complete, including duties and skills associated with your work experience and years of experience, so that your skills are properly assessed during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.