Distance Learning Support Technician, Darden School of Business (part-time) (Staff Wage)

The Darden School of Business has an opportunity for a part-time (up to 30 hours per week) Distance Learning Support Technician to join its team in Charlottesville, VA. This position provides technical support for our live evening online learning programs including our professional degree program’s distance learning classes. Working hours will occur between 5:00 PM and 10:00 PM, Monday-Friday.

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029

Responsibilities Include:

Web Conferencing

• Set up equipment and tests for primary and backup studios.
• Record and post on-line classes to the learning management system.
• Provide online class support to include live troubleshooting for remote students and faculty instructors and training to students between class sessions.
• Proactively review software and hardware to seek ways to continually enhance the student and faculty experience.
• Provide training to faculty in one-on-one sessions.

IT Support

• Continually monitor and update studio and technician hardware and software.
• Identify technologies that can make current infrastructure more efficient or could enhance future experiences.
• Gather valuable feedback from our diverse clientele to see how technology improvements can offer solutions to current challenges.

Professional experience and education:

• High school diploma required, Associate or Bachelor’s degree preferred.
• At least 3 years of experience, preferably supporting A/V equipment and on-line conferencing software.
• Ability to setup/troubleshoot professional audio video equipment .
• Skilled in troubleshooting Windows/Mac operating systems and mobile platforms.
• Ability to type a minimum of 40 words per minute.
• Excellent communications and customer service skills. The ability to communicate and teach technical features to a non-technical audience is critical.
• Ability to manage multiple tech support conversations simultaneously.
• Quickly learn and implement new technology processes and techniques.
• Adeptly provide unique and/or creative solutions utilizing both technical abilities as well as project management.

Hourly rate: $25.00 - $28.00 based on experience.

To apply, please submit an application online at https://jobs.virginia.edu and attach a current CV/resume and cover letter . Search on requisition number: R0060328 .

The University will perform background checks on all new hires prior to employment.

Questions related to the application process may be directed to Jen Krahn, Sr HR Specialist, at jak8w@virginia.edu

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.