Education Support Assistant

  • https://jobs.vccs.edu/postings/90725
  • Richmond, Virginia, United States
  • Tutorial Services (Reynolds)
  • J. Sargeant Reynolds Community College
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Title: Education Support Assistant

Agency: J. Sargeant Reynolds Community College

Location: Richmond (City) - 760

FLSA: Nonexempt

Hiring Range: Salary commensurate with experience, maximum of $20.00 per hour.

Full Time or Part Time: Part Time

Additional Detail


Job Description:
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

Support Success. Create a Welcoming Learning Environment.

Reynolds Community College is seeking a dedicated and student-focused Tutoring Support Specialist to serve as the first point of contact for our academic support centers: Tutoring Services, Math Central+, and the Writing Studio.

This role is essential in creating a positive, accessible, and seamless experience for students seeking academic assistance. As the face of our tutoring units, the Tutoring Support Specialist provides front-line support during peak hours, helping students connect with tutors, access resources, and stay on track for success.

What You’ll Do:
  • Welcome students and guide them through the check-in process
  • Operate the Navigate360 scheduling system to assist with tutor appointments
  • Respond to student inquiries in person, online, and via chat
  • Clearly communicate tutoring services and academic support options
  • Refer students to appropriate college resources and departments
  • Deliver professional, friendly, and inclusive service to all visitors
  • Stay current on tutoring center procedures and offerings
  • Manage multiple tasks efficiently in a dynamic academic setting
  • Foster strong, collaborative relationships with students, tutors, and staff
  • Represent Reynolds with integrity and a commitment to student achievement

Why Join Us?

At Reynolds, you won’t just be part of a team, you’ll be part of a mission. Our Tutoring Centers are built on equity, encouragement, and academic excellence. If you’re organized, service-oriented, and passionate about helping students succeed, we’d love to hear from you.
Minimum Qualifications:

Knowledge, Skills, and Abilities:

  • Working knowledge of standard office practices, procedures, and equipment
  • Proficiency in Microsoft Office applications, internet browsers, and general computer operations
  • Ability to accurately follow both written and verbal instructions
  • Strong organizational skills with the ability to manage time effectively and prioritize tasks
  • Self-motivated with the ability to work independently and take initiative
Additional Considerations:

Completion of some postsecondary coursework preferred

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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