Family Services Specialist I/II - Adult Protective Services / Adult Services (Gloucester)

Full Time or Part Time: Full Time

Additional Detail

Job Description

Gloucester Department of Social Services is seeking to fill a position within the Family Services Unit as a Family Services Specialist I/II working with disabled and older adults in the community.  Though this position will primarily work within the Adult Services and Adult Protective Services Unit, the selected candidate will be crossed trained to also engage with families and children to perform on-call duties. After completion of six months of employment with the agency, this position may be able to telework up to 1 day per week.

Responsibilities include but are not limited to:

• Interprets laws, policies and regulations as applied to specific area of responsibility.
• Monitors, coordinates, and administers specific programs as assigned.
• Coordinates services within specific area of responsibility.
• Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
• Informs clients of related service programs rules/regulations, and right to participate.
• Presents cases to determine appropriate services and writes/implements service plans.
• Provides case management services to monitor compliance.
• Manages program waiting lists.
• Tracks expenditures, prepares/submits budget estimates and ensures payment for services.
• Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers.
• Conducts overall monitoring of programs in specific area of responsibility.
• Serves as resource to clients and the community in area of expertise.
• Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.
• Performs services intake by receiving phone calls and office visits from customers requesting services or information as assigned.
• Shelter duty - When activated by the County Administrator, must be willing to work in the community emergency shelter.

A Family Services Specialist l represents entry-level employees working under close supervision while being trained in the program areas of Adult Protective Services and Adult Services. The selected candidate will work under the direct supervision of the Family Services Supervisor.

A Family Services Specialist II completes all tasks noted above. A Family Services Specialist ll demonstrates knowledge and skills of policy and procedures beyond an entry level position.

Hiring Range: $51,210 (May be higher depending on qualifications and budgetary considerations)

Minimum Qualifications

• Minimum of a bachelor’s degree in a Human Services field or minimum of a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated by Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services.
• Skilled in operating a motor vehicle and holding a valid Virginia Driver’s License
• Skilled in operating a personal computer with associated software, preferably Microsoft Office.

Preferred Qualifications

• Completion of VDSS mandated training programs in Adult Protective Services and Adult Services. 
• Experience in Adult Protective Services, Adult Services or other related field working with or assessing the needs of adults.
• Demonstrated ability to interview, assess needs, counsel, and refer clients to other resources, as needed. 
• Demonstrated ability to develop and implement service plans to ensure the delivery of appropriate services to the individual. 
• Ability to analyze case information to make sound judgments within the framework of existing laws, policies, and regulations. 
• Ability to communicate effectively both orally and in writing. 
• Ability to manage multiple tasks and prioritize work assignments. 
• Ability to plan and manage own work activities including service delivery, preparing reports and correspondence, record keeping responsibilities and related activities. 
• Ability to establish and maintain effective relationships with others and stay abreast of current trends, policies, and developments in the social work field.
• Knowledge of social work principles and practices, human behavior, and motivational theory, and social, economic, and health problems.

Special Requirements 

• Applicants are subject to a Criminal History Background search, including an FBI Fingerprint Background search, Central Registry search, DMV/driving record check
• All offers of employment are contingent upon satisfactory results of the required checks and screening.

Special Instructions - 

Applications for this position must be submitted through this website.

Mailed, emailed, faxed, or hand delivered applications will not be accepted.

Consideration for an interview is based solely on the information within the application.
 

• APPLICANT MUST INCLUDE COMPLETE WORK HISTORY WITH DETAILED JOB DUTIES OR TASKS.
• If applicable, include periods of unemployment.

This website will provide a confirmation receipt when the application is submitted for consideration.