FAMILY SERVICES SPECIALIST I/II

Hiring Range: $36,993 to MAY BE HIGHER DEPENDING ON EXPERIENCE

Full Time or Part Time: Full Time

Additional Detail

General work tasks include, but not limited to: Interprets laws, policies and regulations as applied to specific area of responsibility. Monitors, coordinates and administers specific programs as assigned. Coordinates services within specific areas of responsibility. Interviews and assesses customer needs and other relevant factors such as education/skill levels, abilities, interests and support systems. Informs clients of related service programs rules/regulations and right to participate. Write reports and assessments for the court as needed in guardianship cases. Coordinates with community partners for services and family meetings. Testify in court as needed.  Presents cases to determine appropriate services and writes/implements service plans. Conducts risk assessments and nursing home screenings. Provides case management services to monitor compliance.  Completes necessary federal, state and local planning and reporting requirements. Conducts overall monitoring of programs in specific areas of responsibility. Serves as resource to clients and the community in area of expertise. Worker will participate in on call rotation duties for Child and Adult protective services that include weekends, after hours and holidays.

Family Services Specialist I represent the entry-level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services and other areas as needed. Employees perform routine- to journey-level casework activities, and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and may become eligible for a pay increase as defined by the local agency compensation plan.

For Family Services Specialist II: This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in basic service level caseloads of Adult/Adult Protective Services and other program areas as needed. Employees may provide services in all program areas or specialize in one or several program areas. Typically, employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement.

Knowledge- Knowledge of social work principles and practices, human behavior and motivational theory, and social, economic, and health problems. Knowledge of laws, policies, and regulations relating to human services program areas and legal procedures as related to program area. Skill in operating a motor vehicle. 

Skills-  Skill in operating a personal computer with associated software; preferably Microsoft Office. Ability to communicate effectively both orally and in writing by using skills of engagement. Demonstrated ability to interview, assess needs, counsel and refer clients to other resources as needed.

Abilities- Ability to develop and implement service plans in order to ensure the delivery of appropriate services to the client. Ability to analyze case information to make sound judgments within the framework of existing laws, policies, and regulations. Ability to respond to the client's emotions in order to accomplish services objectives. Ability to plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities. Ability to establish and maintain effective relationships with others and stay abreast of current trends and developments in the social work field.