Hourly Admissions Processor

req7597

Richmond, Virginia, United States, 23284

Virginia Commonwealth University

Position Summary:

VCU’s Office of Admissions is actively searching for a part-time Admissions Processor to join our team of motivated and dedicated admissions professionals. The Admissions Processor position provides exemplary customer service to prospective students, staff, and faculty to support the enrollment goals of VCU. This position will serve as part of a team of undergraduate Admissions Processors in the VCU Office of Admissions.

Core Responsibilities:

Application Processing (50%):

Manage assigned undergraduate admission caseload efficiently including reviewing and determining residency (domicile) status, informing applicants of any needed documentation to determine eligibility, verifying admission requirements are met and application is ready for decision. Process undergraduate applications in Slate within the designated timeframe provided by the supervisor.
Verify accuracy of admissions applicants’ data in student information systems by working edit reports and updating the student information system with correct information. Research solutions to issues with applications.
Process change-of-major requests received from applicants.

Communication and Customer Service (35%):

Promote a culture of excellence, efficiency, and commitment by communicating with and responding to prospective students, faculty, and staff in a timely manner. Communicate respectfully to internal (academic departments and other campus partners) and external customers.
Respond to inquiries and questions from admissions applicants, typically within 24 hours, to ensure applicants submit required admissions documentation. Proactively inform applicants of missing application materials.
Listen to and anticipate customer needs, provide clear and accurate explanations promptly in a professional and courteous manner to current and prospective undergraduate students (who contact the office in-person, or by email) on their application status and progress with appropriate documentation. May provide initial information on admissions, residency, registration, financial aid, housing, and billing procedures in compliance with University and SEMSS guidelines.
Resolve any outstanding admissions issues within 5 business days, escalating to supervisor if necessary. Provides necessary follow up information (or referral) for special cases.
Understand FERPA requirements as it relates to inquiries and responding to questions by observing confidentiality.

Other (15%):

Non-routine projects, such as providing division-wide support to other SEMSS offices during peak times, which may require overtime and weekend work.
Participate in cross training with admissions and division staff on selected projects.
Complete assigned special projects as required or perform other tasks as assigned by the current supervisor.
Attend VCU events such as Open House and Preview Days.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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Categories 74dda67c

Employment Type c3bb3903

Locations 286737a0

Agency 31cea0b7

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Hourly Admissions Processor