IT Support Service Lead - #WWRW0432

Title: IT Support Service Lead - #WWRW0432

State Role Title: Info Technology Specialist III

Hiring Range: Anticipated starting salary up to $120K, commensurate with experience.

Pay Band: 6

Agency: Dept for Aging & Rehab Svcs

Location: Wilson Wkfc Rehab Ctn

Agency Website: https://www.dars.virginia.gov

Recruitment Type: General Public - G

Job Duties:

The Information Technology Division (ITD) provides information technology services to functional programs of the Department for Aging and Rehabilitative Services (DARS) and the Disability Services Agencies (DSA), which include the Wilson Workforce and Rehabilitation Center (WWRC), Department for the Blind and Vision Impaired (DBVI), the Virginia Rehabilitation Center for the Blind and Vision Impaired (VRCBVI), the Department for the Deaf and Hard of Hearing (VDDHH), and the Virginia Board for People with Disabilities (VBPD). These technology services are provided in support of the DSA’s strategic goals, objectives and initiatives and include Applications Development and Management, Engineering Technology and Infrastructure Support, and VITA and Cloud Technologies Support.

The DARS Information Technology Division is seeking an experienced technical team lead to manage and administer daily IT operations across the DSA agencies. This position works within a multi-team environment that collaborates daily with other IT teammates, agency staff, vendors, VITA and their associated solution providers, and faculty and students. Specifically, this position carries out the tasks integral to supporting the organizational mission and plays a key role in ensuring all infrastructure technology is appropriately configured, maintained, and optimized. The position requires a high degree of knowledge of Windows server and desktop, networking technologies and protocols, telecommunications, enterprise applications and systems, business process engineering, project management, and automation. The position requires close collaboration with other IT team members to support complex systems that span multiple technologies and disciplines.

This position is based out of the Wilson Workforce and Rehabilitation Center campus in Fishersville, VA.

Minimum Qualifications:

• Supervisory skills leading a team managing IT infrastructure.
• Extensive experience managing server and network environments including, but not limited to Microsoft Server environments, TCP/IP, router, switch, and firewall configurations, LAN, WAN, Broadband, and Wireless technology, and physical wiring.
• Experience with Voice over IP systems and Mobile Device Management.
• Extensive customer service experience and skills written and oral communication skills; and time management skills.
• Knowledge of best practices relating to technology recommendation, procurement, troubleshooting, maintenance, and repair.
• Proficient in the use of computer software applications such as MS Office, Adobe Acrobat, and other productivity suites.
• Ability to communicate complex technical concepts in a non-technical manner.

Additional Considerations:

• Degree, certifications, equivalent experience and/or training in systems engineering,
information systems, systems administration, or related field
• Experience managing and supervising diverse and multi-disciplined teams.
• Experience working with Virginia IT Agency (VITA) and state Multisource Service
• Integrator (MSI) vendors.
• Knowledge of analog, Centrex, and other phone systems

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This has been designated a sensitive position under Va. Code § 2.2-1201.1.
A fingerprint-based criminal history check will be required of the finalist candidate.

The selected candidate must complete a Statement of Personal Economic Interests as a condition of employment (Va. Code § 2.2-3114)

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.

Minorities, Individuals with disabilities, Veterans, Ameri Corps, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply:

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. PageUp provides a confirmation of receipt when your application is submitted successfully. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Human Resources

Email: Recruitment@dars.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.