IT Systems Analyst, School of Dentistry

Position Primary Purpose:

Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst. The IT Systems Analyst will be responsible for providing day-to-day support to end-users of systems and peripherals at the VCU School of Dentistry and VCU Dental Care's diverse customer base. The ideal candidate should possess strong customer service skills; be able to problem-solve in fast-paced environments; collaborate effectively with a variety of stakeholders, including but not limited to teammates, outside vendors, faculty, staff and leadership to achieve shared goals; identify and implement emerging technologies to enhance established processes within IT and/or clinical environments; have a desire to learn and grow in the healthcare information technology field; and be comfortable working in a live clinical environment.

Responsibilities:

This position will provide:

• General computer hardware and software support and troubleshooting for Windows and Apple devices
• Assistance with system enterprise management and administration using Microsoft Endpoint Configuration
• Manager (MECM), Microsoft Intune, Microsoft EntraID, Microsoft Active Directory, Quest KACE, and Jamf Pro
• Support for clinical hardware and software, occasionally working with vendors to resolve complex software and hardware-related integration issues within multiple application ecosystems
• Document standard operating procedures in Google Drive and Confluence

Once trained, the position will provide primary support for clinical dental imaging and work closely with our Support Services and Infrastructure teams to support clinical endpoints and peripherals.

Working hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, with occasional work required outside of normal business hours for endpoint upgrades, system updates, and maintenance.