Lead IT Engineer

Title: Lead IT Engineer

State Role Title: Info Technology Specialist II

Hiring Range: Based on Experience

Pay Band: 5

Agency: Dept of Veterans Services

Location: Sitter-Barfoot Veterans Care

Agency Website: https://www.dvs.virginia.gov/veterans-care-centers/sitter-barfoot-veterans-care-center

Recruitment Type: General Public - G

Job Duties

Sitter & Barfoot Veterans Care Center is seeking a Lead IT Engineer to support the IT operations of the facility by providing day to day technical support. They will be responsible for fulfilling service requests, resolving network, software, and hardware incidents, and act as local security officer responsible for ensuring compliance with the Virginia Information Technology Agency (VITA), Department of Veterans Services’ policies and guidelines, and state and federal statutes governing collection and security of data. This position will report to the Director of IT Infrastructure.

Summary of Responsibilities:
• Support the IT Service Desk and triage IT issues.
• Resolve network and infrastructure issues.
• Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Participate in special projects assigned by SBVCC and/or IT Leadership.
• Monitor network and computer systems performance.
• Coach and manage daily duties of the contracted on-site engineer.
• Track all IT assets.
• Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.
• A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma, GED, or equivalent Diploma
• 8 Years of prior experience in an IT Service Desk and/or Network/Infrastructure Support position.
• Ability to set up, configure, upgrade, manage, and troubleshoot networks, hardware, and software.
• Ability to perform hands-on and in-depth technical installation, configuration, troubleshooting, maintenance, and recovery of key agency assets and capabilities.
• Proficient in Microsoft Excel to include the ability to create functions, pivot tables, and charts.
• Demonstrated experience in being able to apply IT in solving business problems.
• Demonstrated ability to effectively investigate, analyze, and resolve complex technical issues.
• Proficient in MS Office 365 with strong MS Excel support capabilities.
• Strong written and verbal communication.

Additional Considerations

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or other related field of study.
• MSCE Certification preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application must be complete to be considered.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact Human Resources for assistance.
SBVCC is an equal opportunity employer, minorities, individuals with disabilities, veterans, and individuals with National Service experience are encouraged to apply. EEO/AA/TT

Only online applications will be accepted.
Successful completion of a Background Criminal History Check (including FBI-based fingerprint check), reference and employment verifications, and Pre-Employment Drug Test are required. TB Skin Testing will be completed upon hire.

SBVCC is a healthcare organization and must comply with the federal CMS Omnibus COVID-19 Health Care staff Vaccination Regulation; requiring all employees to be vaccinated or receive an exemption as a condition of employment. Upon acceptance of a job offer, new hires will be asked to disclose their vaccination status and present proof of vaccination during the pre-employment process. New hires who are not vaccinated for any reason or choose not to disclose their vaccination status, will need to request a medical or religious accommodation. New hires who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will be subject to testing requirements *

Contact Information

Name: Human Resources

Email: sbvcchr@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.