Licensing Specialist

Title: Licensing Specialist

State Role Title: Administrative & Office Specialist III

Hiring Range: $20.82 - $25.16 Commensurate with experience

Pay Band: 3

Agency: Dept of Health Professions

Location: Dept of Health Professions

Agency Website: www.dhp.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

This Licensing Specialist position processes licensure applications for Massage Therapists in Virginia, prepares and drafts reports, responds to telephone inquires and assists other staff as needed. This position will also provide backup for Registered Medical Assistant (RMA) and Certified Nursing Assistant (CNA) licensing functions.

This is a wage (hourly) position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period.

Minimum Qualifications

• Considerable knowledge of office procedures and practices, including paper and digital file maintenance.
• Working knowledge of licensing principles and practices within a regulatory office environment.
• Must possess or be able to quickly develop a comprehensive knowledge of state laws, regulations and
• policies pertaining to nursing licensing.
• Ability to apply this information in response to customer contacts, via phone or written correspondence.
• Ability to problem solve, work independently and research relevant documentation to ensure quality service.
• Strong ability to effectively and tactfully communicate orally and in writing.
• Demonstrated interpersonal skills and ability to work cooperatively with others in a team environment.
• Demonstrated ability to enter data, analyze data, prepare spreadsheets and make recommendations for improvement based on reports.
• Proficient in using Microsoft Office Suite.

Additional Considerations

• Experience with various office systems, including licensing data base systems and working with public in a fast-paced environment is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This is a wage (hourly) position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

DHP accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history and duties/responsibilities which indicates your qualifications for this position. Please be as detailed as possible in your application. Assumptions will not be made regarding your experience.

Contact Information

Name: Human Resources

Phone: 000-000-0000

Email: recruitment@dhp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.