Offender Hotline Coordinator (Hourly): Ombudsman Services Unit #W0054

Title: Offender Hotline Coordinator (Hourly): Ombudsman Services Unit #W0054

State Role Title: Auditor I - 19191

Hiring Range: $23.44 - $36.53 Hourly

Pay Band: 4

Agency: Dept of Corr - Central Admin

Location: DOC Headquarters

Agency Website: https://vadoc.virginia.gov

Recruitment Type: General Public - G

Job Duties

Reporting to the Ombudsman Services Manager, this position is responsible for the coordination of the Grievance Hotline, to include maintaining the Grievance Hotline database. This position will also provide trend analysis to be captured in an annual report.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

Minimum Qualifications

High school diploma or equivalent. Experience maintaining confidential information. Experience collecting and interpreting data. Experience analyzing data. Experience producing reports based on data collection. Demonstrated ability to work independently. Demonstrated ability to manage multiple assignments within established deadlines and timeframes. Knowledge of computer software programs and experience developing/maintaining data bases.

Good organizational skills. Ability to develop working relationships with staff at all levels of the agency. Ability to communicate effectively orally and in writing. Ability to manage time effectively and efficiently.

Additional Considerations

Knowledge of Criminal Justice (as gained through coursework, training, volunteer experiences, internships, work experience, etc.).

Experience providing customer service in an administrative or professional setting.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.

Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.

Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.

Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.

VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services

Contact Information

Name: Human Resources

Phone: 804-971-2142

Email: EMAILED APPLICATIONS/RÉSUMÉS WILL NOT BE ACCEPTED FOR THIS POSITION

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.