Collections Representative (Offer In Compromise Specialist)

Title: Collections Representative (Offer In Compromise Specialist)

State Role Title: Financial Services Specialist I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Main Street Center

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation’s Delinquent Collections Office is seeking enthusiastic individuals to serve as a Collections Representative (Offer In Compromise Specialist) to ensure compliance and the proper resolution of delinquent tax liabilities of businesses and individuals in a fair and equitable manner and provide quality service to all customers while safeguarding taxpayer data. This role will verify tax liability as well as clarify tax laws and resolve cases through various forms of communication including but not limited to emails, outbound and in-bound telephone calls in a production-oriented call center environment.

As a Collections Representative (Offer In Compromise Specialist) you will:

Assist taxpayers on inbound phone calls

Contact businesses and individuals

Research accounts utilizing an automated collection and case management system

Ensure compliance through the use of administrative legal collection actions such as lien releases, lien adjustments, and setting official payment plans.

This position will report to the Main Street Centre location in downtown Richmond, VA. This position is eligible for a hybrid telework schedule once fully trained. The office days will be Tuesday's, Wednesday's and Thursday's.

The anticipated hiring salary is commensurate with experience up to $44,192.

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

As a member of the Virginia Tax team, you can expect additional benefits such as: 
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

Minimum Qualifications

Experience working in a fast-paced, high volume call center environment

Progressive work experience in collections and/or customer service

Strong communication and interpersonal skills to work with all levels of the organization in a professional, courteous and tactful manner with a diverse group of people

Excellent time management and organizational skills with the ability to prioritize tasks, meetings and training to effectively meet required production goals

Skilled in resolving problems in adversarial situations and interacting effectively with internal and external customers in favorable and unfavorable situations

Ability to analyze financial and technical information and determine appropriate or alternate course of action

Experience in researching and investigative techniques utilizing an automated collection, accounting, and case management system

Additional Considerations

Collection experience with local, state or federal government

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Consideration for an interview is based solely on the information within the application.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Virginia Tax participates in E-verify.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.